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Management
Effective Executive

January ' 04
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Indian Bank : A Banking Phoenix
50
New York Stock Exchange: Regulating the Regulator
50
Leadership Development: Leading for the Future
50
Level 5 Leaders: Characteristics and Operating Style
50
Mergers & Acquisitions: Managing the HR Issues
50
The East India Company. The Rise of the Honorable Company
50
Indian Petrochemicals Industry :Industry Competitiveness
50
Indian Economy : On a Strong Wicket
50
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COVER STORY

Indian Bank : A Banking Phoenix

--Shirisha Regani

Indian Bank was identified as one of the three weak banks in India by the Verma Committee Report on weak PSBs, in 1999. However, after a comprehensive restructuring effort, led by Ranjana Kumar, the bank managed to turnaround in 2002.

© IUP. All Rights Reserved

Article Price : Rs.50

BUSINESS ETHICS & CORPORATE GOVERNANCE

New York Stock Exchange: Regulating the Regulator

--Sanjib Dutta and K Subhadra

The New York Stock Exchange (NYSE) was in news recently for all the wrong reasons. It was criticized for its governance practices which led to the resignation of its Chairman and CEO. The interim chairman and CEO took various steps to reform NYSE.

© IUP. All Rights Reserved

Article Price : Rs.50

LEADERSHIP

Leadership Development: Leading for the Future

--CSV Ratna

Leadership development is a challenge that many organizations face today. Leadership development starts by picking right candidates for the job and nurturing them with required skill sets.

© IUP. All Rights Reserved

Article Price : Rs.50

Level 5 Leaders: Characteristics and Operating Style

--Sanjib Dutta and Anil Kumar Kartham

According to Jim Collins, all 'good to great' companies have Level 5 leaders. The article explains the characteristics of such leaders and their operating styles.

© IUP. All Rights Reserved

Article Price : Rs.50

HUMAN RESOURCE MANAGEMENT

Mergers & Acquisitions: Managing the HR Issues

--Niharika Ajjarapu

Many M&As fail to achieve the desired synergies because the HR issues are not given the importance they deserve.

© IUP. All Rights Reserved

Article Price : Rs.50

STRATEGIC MANAGEMENT

The East India Company. The Rise of the Honorable Company

--Amit Singh Sisodiya

The success and power enjoyed by The East India Company during its time is remarkable. The company's spectacular rise to fame from a humble spice dealer to a business leader is an unmatched feat.

© IUP. All Rights Reserved

Article Price : Rs.50

INDUSTRY NOTE

Indian Petrochemicals Industry :Industry Competitiveness

--Ajay Kumar Chourasia

The growth of petrochemicals industry is crucial to any economy because it acts as a powerhouse to a number of industries. To foster growth, India needs to improve its infrastructure facilities, reduce cost of capital, strengthen labor laws, and end rigid bureaucracy.

© IUP. All Rights Reserved

Article Price : Rs.50

BUSINESS & ECONOMICS

Indian Economy : On a Strong Wicket

--Sudipto Samanta

Due to its gigantic size, growth potential and favorable investment policies, India is a hot destination for foreign investors. However, to match the pace of China and Brazil, much more is desired.

© IUP. All Rights Reserved

Article Price : Rs.50

 
Global Executive Summaries
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  • Brand India
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  • The Surging Indian Auto Ancillary Industry
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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