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Marketing Mastermind

November' 08
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Innovations : Boosting the Service Sector
Bluetooth Marketing
Use of Decision Support Systems by Modern Retailers in India
Nomophobia : The Right Time to Recognize and Deal with It
Online Marketing Metrics : An Indispensable Aspect of E-Business
Recent Advertising Trends in India
Effective Product and Positioning Strategies for the Rural Market : A Winning Proposition
Sports Marketing : New Mantra for Corporate Success
Consumerism : Its Evolution and Development
Airline Industry : Winning Hearts!
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Innovations : Boosting the Service Sector

-- Kaushik Mukerjee

The service sector in India has been growing rapidly and its contribution to Gross Domestic Product (GDP) reached 55% in 2006-07. The rapid growth can be credited to the better management of innovations that have enabled marketers to focus on services as the differentiator. This article explains how marketers have used innovative strategies like micro-segmentation, collaboration, personalization, exotic appeal, intensive distribution and innovative combinations for penetrating the markets.

Article Price : Rs.50

Bluetooth Marketing

-- Pradhumn Kumar

Bluetooth is a wireless technology through which one can send and receive messages to and from mobile phones in a short range. Bluetooth technology has created the opportunity for Bluetooth marketing, which refers to transmission of advertising and promotional messages with the help of this technology. Bluetooth marketing is an emerging concept and has great potential, if used properly.

Article Price : Rs.50

Use of Decision Support Systems by Modern Retailers in India

-- Mridula S Mishra

The retail sector in India is growing rapidly and this is mainly due to developments that have taken place in the economic as well as the technological environments. The retail landscape has changed post-liberalization, and the retail sector understands that competitive advantage is achieved only if differentiation is created with the use of information technology (IT), as information is crucial for retail business. This article explores how the Indian retail sector has exploited IT to compete in the market.

Article Price : Rs.50

Nomophobia : The Right Time to Recognize and Deal with It

-- Harsh Arora

With each passing day, new models of mobile phones are entering the Indian market, and cell phone service companies are aggressively pushing their services by offering ever newer schemes. As a result, India is witnessing a very rapid increase in the number of mobile phone users, and many of them are getting addicted to this modern day communication device. An agency in the UK has identified that addiction to mobile phones is causing a new kind of psychological disorder or phobia, which has been termed as `nomophobia'. This is a cause for concern and the Indian masses too should be made well aware of this. It needs to be recognized as a deviant form of consumer behavior and preventive measures need to be taken to mitigate it.

Article Price : Rs.50

Online Marketing Metrics : An Indispensable Aspect of E-Business

-- Bhishma Kukreti

Internet.com describes the importance of online metrics: "Web analytics is becoming one of the hot sectors in Internet marketing and e-commerce technology. Increasingly, brand and e-commerce managers-under pressure to deliver return on investment-are looking at technology to help shape and optimize their websites." This article deals with the needs and strategies of online marketing metrics. The author throws light on the various aspects of Internet metrics for web design and development, web page, marketing and promotional elements, financial parameters, search engine optimization, technical services, etc.

Article Price : Rs.50

Recent Advertising Trends in India

-- P Ammani and P Radhika

Advertising in India has come of age in respect of magnitude, intensity and variety. There has been rapid and continuous change in the market place and, consequently, in the practice of advertising. There has also been dramatic acceleration in the pace and nature of change. This change has been technology-driven and knowledge-oriented. It has the potential to widen and deepen access to information and, particularly in India, to cut across socioeconomic lines.

Article Price : Rs.50

Effective Product and Positioning Strategies for the Rural Market : A Winning Proposition

-- Arpita Srivastava

Gone are the days when the rural consumer went to a nearby city to buy branded products and services. Today, all eyes are turned to the world's most promising market with a potential of 742 million rural consumers, who are yet to taste the fruits of modernity, a promise that seems ready to be fulfilled because of the explosion in the buying capacity in the rural sector. This article identifies the rural product basket, analyzes rural penetration strategies for such products and its future outlook with some real cases. It also describes the concept of positioning, its development and communication together with the help of cases.

Article Price : Rs.50

Sports Marketing : New Mantra for Corporate Success

-- Amitabha Ghose

This article highlights the growing importance of marketing sports events and also the marketing of various other products in the backdrop of sports events. It captures issues related to emerging trends in sports promotion, sources of money for sports and technologies used in sports marketing. The entertainment aspect of sports, together with the spread of mass media, has enhanced its popularity and reach in recent times. This, in turn, has led to increase in advertisements for various products using popular sportspersons as endorsers. Effective steps need to be taken to ensure continued success of such marketing programs.

Article Price : Rs.50

Consumerism : Its Evolution and Development

-- R Neelamegam

The genesis of consumerism lies in the disadvantageous position faced by consumers, in spite of the apparent natural protection from unscrupulous marketers provided by free market competition. The consumer movement has grown largely through the efforts of consumers themselves, with requisite backing by various voluntary organizations, national governments, international agencies, etc. It has now also extended to green consumerism and expectations of socially-responsible marketing from the marketers.

Article Price : Rs.50

Airline Industry : Winning Hearts!

-- Ishita Mukherjee

This article highlights the innovative service offerings of airline operators in today's environment of cut-throat competition, where every airline is trying hard to protect its market share. In this context, the article explains various marketing strategies adopted by airline operators to attract and retain customers. Lastly, it emphasizes the importance of customer-centric focus by airline operators, because customer satisfaction is the prime ingredient for survival.

Article Price : Rs.50

Branding China : From Manufacturing to Marketing

-- Mamatha Krishna Reddy

China, during the 1990s, emerged as a significant manufacturing hub and large-scale exporter of competitively priced goods. Its membership in the World Trade Organization (WTO) allowed the world to have a glimpse into the secrets of its manufacturing success. Hinging on an elaborate subsidy regime and high domestic productivity, many Chinese companies were hurled into global prominence. Further market growth meant a shift from a pricy edge to a premium value strategy for Chinese goods. However, intellectual property-related issues and a cheap producer image were hurdles in the path to this brand shift. It remained to be seen how the Chinese could solve this problem.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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