Most of the strategic planning tasks start with identifying
a problem, analyzing its root cause, developing solutions, and
then formulating a set of initiatives to address it. This approach can work for
many organizations, but it will not result in a
state of positive deviant performance _ the achievement of extraordinary success
beyond the expectations of both stakeholders and outside observers. In other words, a
state of positive deviance is when the
organization is flourishing at its best functionally
and achieving optimal performance. When organizations embrace positive deviance
as a goal, it demands a strength-based approach to strategic planning. Focusing on
strengths does not ignore the organization's
problems or threats, but energy is channeled into organizational members digging deep to
truly understand the organization's core capabilities that have the potential
to generate and sustain positive deviant performance.
To achieve positively deviant outcomes from the strategic
planning process, leaders form a different mindset supported by value-creating
processes that make it possible for organizational members to achieve excellence.
Steve Jobs, CEO of Apple, is an example of a leader who has built a company
around a strength-based strategy that has achieved positive deviance. In
2000, when Jobs returned to Apple, the company was worth about $5 bn.
Today Apple is valued at approximately $170
bn. Financial performance is not the only indicator of Apple's
success. Although the company's market share in the personal computer industry is
only 9%, which is a substantial gain since Jobs' return, it also has 73% in the US
MP3 player market and 11% market share in the worldwide smart phone
market. In addition, Apple has won
"best company" awards for innovation, marketing, and management. |