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Management

Effective Executive


February '10
Regular Features
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Building a Company the Steve Jobs' Way : A Positive Deviance Approach to Strategy
Why Apple, Not Sony? : The Smart Moves
Embracing Innovation and Change : The Critical Moments
Leveraging the Corporate Ecosystem and The New Innovative Role for HRM
The Need for Managers to Have Greater Cultural Intelligence : Building a New Competency
Competing with Customer Value Added : For Better Service
Stewardship as Leadership : An Empirical Investigation 
One Good Turn Deserves Another : The Case of Dr Beat Richner
Reuters Market Light : Business Model Innovation for Growth
The Moral of the Moment : Steve Jobs and The K.I.S.S. Theory
Why 2009 was the Most Extraordinary Year of My Life : Lessons for 2010
Leadership Duos : Multiplies Effectiveness
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Building a Company the Steve Jobs' Way : A Positive Deviance Approach to Strategy

-- Dr. Lynn Perry Wooten

This article proposes that the success of Apple is embedded in Steve Jobs' strength-based approach to the company's strategy. This approach concentrates on creating positive deviant performance —the achievement of extraordinary success beyond the expecta-tions of both stakeholders and outside observers. The pillars of Steve Jobs' strategy are built upon a core of capabilities, the seizing of opportuni-ties, and an organizational culture that enables the attainment of Apple's goals. Furthermore, through the execution of strategy, Steve Jobs has created a learning organization that is result-oriented.

Article Price : Rs.50

Why Apple, Not Sony? : The Smart Moves

-- Dr. Jay Rajasekera

By killing Sony's music download service `Sony Connect', Jobs not only proved his technical expertise in digital music but also the mastery of designing one of the most successful business models for the Internet age. Whether Jobs delivered a decisive blow to Sony by knocking it completely off from the much awaited `digital convergence' remains to be seen.

Article Price : Rs.50

Embracing Innovation and Change : The Critical Moments

-- Mason A Carpenter

Innovation challenges managers and employees to think about solving internal and customer problems in new and exciting ways. Tough times require that firms do both things better and do different things - this is essentially the definition of innovation.

Article Price : Rs.50

Leveraging the Corporate Ecosystem and The New Innovative Role for HRM

-- Dr. Mario Raich, Dr. Simon L Dolan, and Dr. Riane Eisler

This article discusses the possibilities and opportunities that exist for further exploring the corporate eco-system. It is based on a new work that is currently in progress. It elaborates on the need to innovate in management and more specifically in people management. It is a call for HR managers to be proactive in assuming new roles connected to the leveraging of the corporate ecosystem. It is argued that by doing so, they will add value to corporate sustain-ability as well as to their own HR sustainability.

Article Price : Rs.50

The Need for Managers to Have Greater Cultural Intelligence : Building a New Competency

-- Professor Chris Rowley

Cultural Intelligence focuses specifically on individual differences in the ability to discern and effectively respond to dissimilar cultures. This skill is vital for global managers, organizations and businesses so as to acculturate to multiethnic institutional environments.

Article Price : Rs.50

Competing with Customer Value Added : For Better Service

-- Donald E Sexton

Strategies that are successful against competitors should focus on creating CVA® that is greater than those produced by competitors. To do so, one must first regularly measure and monitor CVA® by examining its components, perceived value and variable costs per unit. Next, one must develop strategies and tactics to increase CVA® effectively and efficiently. In the long run, the organization that succeeds in achieving and maintaining the highest CVA® wins.

Article Price : Rs.50

Stewardship as Leadership : An Empirical Investigation

-- Kurt April, Kai Peters, Christian N Allison Jr.

This article examines the factors that stymie contemporary leaders in their quest to practicalize the concepts of stewardship as an alternative form of leadership. Stewardship is herein argued to be a more viable form of leadership than current leadership concepts, and nine dimensions have been identified as personifications of the stewardship concept. The results show that stewardship, as a leadership alternative, has not yet begun to supplant traditional forms of leadership.

Article Price : Rs.50

One Good Turn Deserves Another : The Case of Dr Beat Richner

-- Dr. Kimio Kase and Christian Duarte Varela

Dr. Richner has established a solid structure and empowered the very foundation of this work, namely, the hospitals, their distinctive policies and the way they work sans bureaucracy. Thus the basic line of action is subscribed, so that this great team of experts would not necessarily have to face trouble in continuing with this work.

Article Price : Rs.50

Reuters Market Light : Business Model Innovation for Growth

-- Dr. Chander Velu and Samir Prakash

Reuters Market Light also needs to evaluate the extent to which it should allow customers shape its service offering? RML would need to create experiments to learn about the design principles in order to build the optimal business model for its business. The answers to these questions might have lessons on how to innovate the business model for both RML as well as the Thomson Reuters Groups as a whole.

Article Price : Rs.50

The Moral of the Moment : Steve Jobs and The K.I.S.S. Theory

-- Rob Jolles

Article Price : Rs.50

Why 2009 was the Most Extraordinary Year of My Life : Lessons for 2010

-- Dan Coughlin

Article Price : Rs.50

Leadership Duos : Multiplies Effectiveness

-- GRK Murty

What is required of the organizations of tomorrow is "dynamic duos" as leaders to steer them through the complexities of globalized markets.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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