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Projects & Profits


March '09
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Strategic Project Management : Integration Problems and Best Practices
Project Management in Times of Crisis
Orthogonality in Maturity Models: A Case in the Project Management Domain
Intra-Organizational Project Communication : Challenges Galore
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Strategic Project Management : Integration Problems and Best Practices

-- VV Pozniakov

In real life, the Project Management is divided into Strategic Project Management and Operational Project Management which are carried out by different groups of managers. Strategic Project Management, generally, is the responsibility of senior managers though sometimes members of executive board, or those at lower level might share responsibility. Operational Project Management is the domain of a project manager. Unfortunately, the integration problems within this area, both practical and methodological in character, still exist and are rather sharp. The article discusses the above points as well as some best practices to overcome the problems under consideration.

Article Price : Rs.50

Project Management in Times of Crisis

-- Sreejith Kesavan

"Crisis" and "Recession" are the prominent buzzwords echoing nowadays in business houses around the globe! Setting aside the ongoing debates as to whether the media coverage or `hype' on recession really represents the actual scenario or not and accepting the fact there is a serious mess-up happening around us, let us review the effects of recession on projects around the globe and project management. The first question to be asked in this context is whether project management in crisis is different from the project management during boom or under normal circumstances. Another question worth asking is whether any specific `crisis oriented' PM philosophy or tools are to be used (or is it available?) for this phase in global economy. This article attempts to review the concerns and effects of global financial crisis on the project management profession.

Article Price : Rs.50

Reducing Risks in Contractors' Management

-- Andre Augusto Choma

Hiring contractors in construction projects can significantly increase the execution risks, if necessary measures are not taken by the project management team. Instead of transferring the contract risks to the contractors, in practice, the construction company ultimately ends up assuming new responsibilities and risks that are not always evident. This article presents some actions that project managers should take to avoid or reduce the risk exposure in construction projects.

Orthogonality in Maturity Models: A Case in the Project Management Domain

-- Luigi Buglione

Since the initial Crosby's idea in 1979, plenty of Maturity Models (MM) have been created and applied in several application domains, most of them being in the Software and Systems Engineering domains. After analyzing those models deeply, moving from their Process Reference Models (PRM), it is possible to observe an orthogonality between horizontal and vertical MM. This article proposes a way to combine different MM from both "directions" with the aim of improving its Quality Management System (QMS) and achieving higher capability levels within a process improvement path, in this case from a Project Management perspective.

Article Price : Rs.50

The TCPI Indicator: Transforming Project Performance

-- Walt Lipke

The TCPI Indicator (To Complete Performance Index) from Earned Value Management describes the performance efficiency required to achieve a cost objective. This article discusses the common use of the index, examining and confirming the underlying basis. Beyond its usual application, the TCPI indicator has a significant role in transforming project performance to effect a project recovery. This virtually unknown aspect is discussed and illustrated. A discussion of the TSPI (To Complete Schedule Performance Index) from Earned Schedule is also included to describe the parallelism between cost and schedule analysis.

Intra-Organizational Project Communication : Challenges Galore

-- Morgan Henrie and Annie McIntyre

Communication is an essential component of risk management. A solid communication system is required before any project can be successful as communication failures can cascade through the project aspect resulting in associated negative outcomes. Each project requires a solid communication system to maintain the critical aspects of a good project business model and manage its risks.

Article Price : Rs.50

The Executive Imperative: Creating Excellence in People, Process and Environment

-- Randall L Englund

In order to optimize business outcomes, an executive imperative is to focus on creating excellence in people, processes and the working environment. Experiences reveal that these efforts reap tremendous benefits and enable executives and their organizations to achieve desired objectives.

Project managers need to take a global view of their projects, rather than looking at each in isolation.

Carl Pritchard,
Principal and Founder,
Pritchard Management Associates, Maryland, USA.

 
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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