Organizational effectiveness considerably depends on the morale of
its workforce. Morale is the enthusiasm with which workers as individuals
and groups respond to their work situation and requirements. It is a state of
health and balance in the organization in which people make their respective
individual and group contributions to the achievement of its goals, maintain their sense
of worth, in which people develop their abilities, knowledge and skills
(Agarwal, 1983).
Morale is generally described in terms of high and low. High morale exists
where people have favorable attitude towards their superiors, peers and
subordinates, their job, management policies and practices and their company; and where
these attitudes are less favorable, morale is said to be low (Agarwal, 1983).
According to Yoder, "Morale is a feeling, somewhat related to spirits,
decors enthusiasm or zeal. For a group of workers morale, according to a popular
usage of the word, refers to the overall tone, climate of atmosphere of the work,
perhaps vaguely sensed by the members. If the workers appear to feel enthusiastic
and optimistic about group activities, if they are emotional about their job, if they
are friendly with each other, they are described as having a good or high morale.
If they seem to be dissatisfied, irritated, cranky, critical, restless and
pessimistic, they are described as having poor or low morale"
Viteless defines morale as a "willingness to strive for the goals of a
particular group." According to Mooney, "morale is the sum total of several psychic
qualities which include courage, fortitude, resolution and, above all, confidence."
Leighton (1949) says, "morale is the capacity of a group of people to pull
together persistently and consistently in the pursuit of a common purpose". |