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Factors Affecting Customer Satisfaction and Their Relative Importance in the Retail Banking Sector: An Empirical Study
-- Anubhav Anand Mishra
The retail banking sector in India is undergoing sweeping changes due to heightened competition and the initiation of modern technology. Today, customers have become more aware than what they were in the past, and as a result, are continuously looking for better quality services from the retail banks that can provide them with satisfaction. The present study helps in the identification of the factors (or relationship dimensions) that are responsible for the satisfaction of the customers, and also enables the assessment of the influencing power of these factors. This, in turn, would help in the enhancement of the relationship between the retail banks and their customers, and thus aid the decision makers of these banks to identify the major factors that determine the satisfaction of their customers.
© 2010 IUP. All Rights Reserved.
Performance of Affiliated and Stand-Alone Firms: A Cross-Sectional Study
-- Saptarshi Purkayastha
According to Khanna and Palepu, India is an emerging economy where poor functioning of institutions leads to severe agency and information problems. This has led to the formation of business groups in these markets. This affiliation of firms to business groups can lead to benefits as well as value destruction. This paper compares the profitability of firms affiliated to a business group with stand-alone firms in the automobile sector of the Indian business environment. Comparison has been made on different dimensions of firm performance such as firm profitability, shareholder value and growth. The paper concludes that in the automobile sector, a firm's affiliation to a business group does have a significant effect and helps in increasing the performance of the firm.
© 2010 IUP. All Rights Reserved.
A Study on the Morale of Employees with Reference to Textile Industries in Coimbatore
-- N Kathirvel
Organizational effectiveness considerably depends on the morale of its work force. Morale is the enthusiasm with which workers as individuals and as groups respond to their work situation and requirements. It is a state of healthy balance in the organization in which people make their respective contributions to achieve their set goals, maintain their sense of worth besides developing their abilities, knowledge and skills. Every organization should have personnel policies in order to accomplish the objectives of the personnel as well as the organization. Periodic updating of personnel policies is essential to keep pace with the changing times to avoid managerial stagnation of personnel policy. It is found that to attain goals, factors like men, money, materials and machines are involved, out of which man power is the most important. The relationship between the employer and employee is an integral part for success of any organization. Various interactive behaviors such as inter personal behavior, group behavior, use of power and authority, leadership, communication, conflict and control are the significant factors which affect the climate in an organization, thus, influencing productivity.
© 2010 IUP. All Rights Reserved.
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