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The IUP Journal of Operations Management
May' 05
Focus Areas
  • Inventory Control
  • Supply Chain Management
  • Business Process Re-engineering
  • Logistics Management
  • Business Process Outsourcing
  • Six Sigma
  • Benchmarking
  • Flexible Manufacturing Systems
A Comparative Study of Supply Chain Effectiveness of Select Indian Automobile Organizations
Target Costing for Flexible Manufacturing Systems - A FAST Approach
Implementing Total Productive Maintenance in Malaysian Manufacturing Organizations: An Operational Strategy Study
Operation Strategy in Process Industry
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Collaborative Continuous Improvement Programs in Supply Chain

-- Hamid Noori

This paper presents findings from an exploratory study that investigates the extent to which Continuous Collaborative Improvement (CCI) activities are implemented in the supply chains of Canadian industries. Several Canadian industries including the automotive, electronics and aerospace sectors were examined to determine: (i) what CCI activities were initiated, (ii) which supply chain nodes were the most proactive in establishing these endeavors, (iii) what are the most effective collaborative tools and processes, and (iv) the effect such tools would have on the supply chain performance of participating companies. The results indicate that Canadian companies are placing greater strategic importance on supply chain performance. Supply chain nodes are engaging in joint strategic planning to a greater extent than they did a decade ago. However, certain industries such as the automotive and aerospace sectors are decidedly more integrated, as cost control and on-time deliveries are strategic imperatives in these businesses. The efforts are being initiated more at the customer level than at the upstream supplier nodes. The most effective tools are quality standards such as ISO 9000, EDI usage, improvements process such as JIT and lean manufacturing, and the establishment of performance targets for suppliers. These efforts are resulting in improvements in variables such as quality, lead-time, on-time delivery and cost and operational efficiencies.

A Comparative Study of Supply Chain Effectiveness of Select Indian Automobile Organizations

- - Vinod Kumar Jain and A K Ramani

Today, every organization is facing fierce competition in the market, because of short product cycle, rapidly changing technology, and economic conditions. Virtually, each major automobile company in the country is trying to make its presence felt in the new net-centric economy. The dealers are also focusing on getting to know their customer better, some on making their supply chain neat and transparent, some on creating electronic marketplace. Every organization is trying to improve their supply chain by enhancing the competitive or differential advantage of their firms through cost reduction and customer satisfaction. It can be obtained with information sharing, cooperation, risk and reward sharing among supply chain partners. In this scenario, only those organizations can survive which can compete on the basis of cost and quality. All these can be achieved through an effective supply chain. The present paper is an attempt to compare the supply chain effectiveness of the selected automobile companies and give them suggestions for improvement to get the competitive edge.

Article Price : Rs.50

Target Costing for Flexible Manufacturing Systems - A FAST Approach

-- N Raviswaran and R Gandhinathan

New Product Development (NPD) process has undergone revolutionary changes during the past few years due to global economic policies. The organizations have made their manufacturing systems flexible and agile to adapt to changing customer needs. However, with ever increasing demand on lower prices, the NPD process is under constant pressure today to deliver products at lowest possible cost. Target Costing (TC) has emerged as one primary tool backed by conventional NPD tools like Value Engineering (VE), Quality Function Deployment (QFD) and Design for manufacture (DFM) to facilitate the manufacturer in this emerging economic scenario. The primary objective of this work is to study the influence of Value Engineering on Target Costing process. The case of an Indian Auto manufacturer has been taken up and a Target Costing process aided by Value Engineering has been applied. The approach and results have been discussed in this paper.

Article Price : Rs.50

Implementing Total Productive Maintenance in Malaysian Manufacturing Organizations: An Operational Strategy Study

-- One Yoon Seng, Muhamad Jantan and T Ramayah

Total Productive Maintenance (TPM) has been recognized as one of the significant operations strategy to regain the production losses due to equipment inefficiency. Many organizations have implemented TPM to improve their equipment efficiency and to obtain the competitive advantage in the global market in terms of cost and quality. In the implementation of TPM in a manufacturing organization, both Human-oriented and Process-oriented Strategies has been identified as critical success factors. This paper, therefore, focuses on the two TPM operational strategies, which are posited to improve the extent of TPM implementation in manufacturing organizations. This study is an attempt to look at the TPM implementation from the perspective of a developing country such as Malaysia.

Article Price : Rs.50

Operation Strategy in Process Industry

- - Arabinda Tripathy and Amiya K Sahu

Fast changes in technology, competition, and most importantly customer expectations are creating an increasingly uncertain atmosphere for business. People tend to get attracted towards short-term gains putting aside the advantages of having long-term strategies. The manufacturing sector is being victimized by this phenomenon. While it has been recognized that manufacturing holds the key to development, less emphasis has been given to it. Enhancement of manufacturing practices in the process industry has always been a lesser priority. While many solutions can be developed to counter the challenges in the process industry, it needs comprehensive and concentrated efforts in designing its strategy to meet competition. This paper discusses the characteristics of process industry and tries to focus on developing some specific strategic options, which can be useful in confronting competition.

Article Price : Rs.50

Case Study

Taiichi Ohno and the Toyota Production System

- - Shirisha Regani

The Toyota Production System has to evolve constantly to cope with severe competition in the global marketplace.

-Taiichi Ohno, the architect of Toyota's Production System, i 1977.

The more profitable Toyota becomes, the more attention TPS gets.

-Rieko Ohsaki, Business Development Manager at OJT, a TPS consulting firm in 2004.



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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.


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