Welcome to Guest !
 
       IUP Publications
              (Since 1994)
Home About IUP Journals Books Archives Publication Ethics
     
  Subscriber Services   |   Feedback   |   Subscription Form
 
 
Login:
- - - - - - - - - - - - - - - - - -- - - - - - - - - - - -
-
   
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 
The IUP Journal of Marketing Management
Focus

Consumer behavior is an activity which people engage in, when searching for, selecting, purchasing, using, evaluating, and disposing of goods and services to satisfy their needs, wants and desires. It includes a blend of psychology, sociology, social anthropology and economics. It helps marketers to understand buyer decision process which helps them to frame marketing strategies for their goods and services. This issue makes our readers understand different perspectives of consumer behavior.

The first paper titled, "The Mediating Role of Demographics and Time Pressure in Information Search Process: A Comparative Analysis of English and Indian Consumers", by Brinder S Saigal, Bikram Jit Singh Mann and Rashmi, analyzes the mediating role of demographics and time pressure in the information search process of consumers for Fast Moving Consumer Goods (FMCG) in UK and India. This study compares the information search behavior of consumers of a developed country and an emerging economy to determine the characteristics of high and low information seekers.

The study done in the second paper, "A Review of Placement Literature: Conceptual and Managerial Implications", by Sonal Kureshi and Vandana Sood, reviews the literature on product placements to develop three frameworks for three frequently used mediatelevision shows, movies and games. These frameworks are used to draw managerial implications regarding use of placements, target choice, brand choice, design issues and legal considerations.

The third paper titled, "Parental Perception of the Impact of Television Advertisements on Children's Buying Behavior", by Manish Mittal, Anisha Daga, Ginni Chhabra and Jyoti Lilani, discusses the impacts of television advertisements on children. Besides providing knowledge about the products and brands, advertisements also create negative impact on children. It demonstrates that children demand only those products whose advertisements they like. Often times these advertisements result in unhealthy eating habits among them. This study was conducted in Indore, a city in Central India, using a sample size of 300 parents.

The fourth paper, "Identification of Secondary Factors that Influence Consumer's Buying Behavior for Soaps and Chocolates", by Manoj Patwardhan, Preeti Flora and Amit Gupta, attempts to identify the factors affecting Consumer's buying behavior based on two commonly used productssoaps and chocolates. These factors are based on certain variables like packaging, price, availability, ingredients, product popularity, etc.

The fifth paper, "Factors Influencing Purchase of Apparels from Organized Retail Outlets", by Isita Lahiri and Pradip Kumar Samanta, seeks to identify the factors the consumer's buying behavior is influenced by in retail apparel segment and to assess the importance of each of them to consumers in selecting apparel from organized retail outlets.

The sixth paper titled, "Consumer Attitude Towards Environment-Friendly Products: A Comparative Analysis", by Ubba Savita and Naresh Kumar, focuses on the usage of environment-friendly products by comparing the attitudes of males and females as well as urban and rural consumers. The outcome of the study is that there are no significant differences in the attitudes gender-wise, except in the case of after-use features of environment-friendly products. While compared to rural, urban people have more favorable attitude towards environment-friendly products.

The present issue concludes with the paper titled, "Viral Marketing of Retail Products: A Study on the Influence of Attributes of Web Portals and Incentives Offered on User Registrations", by Shailendra Dasari and B Anandakrishnan. The paper discusses the evolution of viral marketing, its efficacy as a promotional tool and relevance for Indian retail sector. On the basis of two separate surveys conducted, the authors have identified the key factors that influence the connectors to register with a portal and send/receive messages, and the results are validated with the help of advanced statistical techniques.

-- B Shafiulla,
Consulting Editor

<< Back
Search
 

  www
  IUP

Search
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Click here to upload your Article

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

more...

 
View Previous Issues
Marketing Management