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The IUP Journal of Marketing Management

Feb-May '10
Focus

Consumer behavior is an activity which people engage in, when searching for, selecting, purchasing, using, evaluating, and disposing of goods and services to satisfy their needs, wants and desires. It includes a blend of psychology, sociology, social anthropology and economics.

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The Mediating Role of Demographics and Time Pressure in Information Search Process: A Comparative Analysis of English and Indian Consumers
A Review of Placement Literature: Conceptual and Managerial Implications
Parental Perception of the Impact of Television Advertisements on Children's Buying Behavior
Identification of Secondary Factors that Influence Consumer's Buying Behavior for Soaps and Chocolates
Factors Influencing Purchase of Apparels from Organized Retail Outlets
Consumer Attitude Towards Environment-Friendly Products: A Comparative Analysis
Viral Marketing of Retail Products: A Study on the Influence of Attributes of Web Portals and Incentives Offered on User Registrations
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The Mediating Role of Demographics and Time Pressure in Information Search Process: A Comparative Analysis of English and Indian Consumers

-- Brinder S Saigal, Bikram Jit Singh Mann and Rashmi

This study analyzes the mediating role of demographics and time pressure in the information search process of consumers from two countries namely, the UK and India for Fast Moving Consumer Goods (FMCG). First, the total information search for the two countries is compared by applying a t-test to determine the variation in the total information search undertaken by two consumer groups of different nationalities. Second, the relationship between the total information search and demographics is explored with the aid of regression analysis to determine the effect of demographics on the former. Finally, the hypothesized relation between demographics and time constraint is examined through a Logit model to identify the demographic traits that face time pressure. Males, youngsters, married, divorced, highly educated, self-employed, salaried and high income people are identified as those consumer groups that face time pressure. The present analysis enhances the understanding of marketing managers about demographic differences as well as the importance of time pressure in the information search behavior of consumers. This study adds value by comparing the information search behavior of consumers of a developed country and an emerging economy to determine the characteristics of high and low information seekers. It also explores the relationship of demographics and time pressure.

Article Price : Rs.50

A Review of Placement Literature: Conceptual and Managerial Implications

-- Sonal Kureshi and Vandana Sood

The usage of placements is increasing across media, making it essential for us to understand its effect on the audience. The research in this arena is growing but is still relatively scarce and does not bring out the practical implications. This paper reviews the literature on product placements to develop three frameworks for three frequently used media like television shows, movies and games for product placements. These frameworks depict the effect of placement on audience and the factors influencing the processing of these placements corresponding to each media. The paper discusses some common factors across media. The findings have been used to derive the influencing variables with respect to each media. The study uses these frameworks to draw managerial implications regarding the use of placements, target choice, brand choice, design issues and legal considerations. It finally identifies the gaps in the existing literature with suggestions for future research directions.

Article Price : Rs.50

Parental Perception of the Impact of Television Advertisements on Children's Buying Behavior

-- Manish Mittal, Anisha Daga, Ginni Chhabra and Jyoti Lilani

Parents believe that television advertisements are changing the pattern and behavior of children. They have negative impact on children since children demand, nag and pester their parents to purchase the advertised product. Television advertisements are an important factor which drives their product choice and inculcate unhealthy eating habits in them. The present study indicates that Indian children love watching television and prefer it over social interaction, physical and developmental activities. It also indicates that TV advertisements provide children knowledge about products and brands. It demonstrates that children demand more of the product whose advertisements they like. The study was carried out in Indore, a city of Central India, using a sample size of 300 parents and the data were collected through a structured questionnaire.

Article Price : Rs.50

Identification of Secondary Factors that Influence Consumer's Buying Behavior for Soaps and Chocolates

-- Manoj Patwardhan, Preeti Flora and Amit Gupta

Consumer behavior analysis is based on consumer's buying behavior. It aims at improving business performance through an understanding of customer's preferences and desires. In today's world of growing competition where there are numerous brands selling the same products, consumers have an abundant number of choices and many diverse factors influence their buying behavior. In such a scenario, this analysis can help in structuring and formulating different strategies for maximizing profit. This study made an attempt to find the factors affecting consumer's buying behavior, with the focus on two commonly used products (soaps and chocolates). These factors are based on certain variables used in the survey. These variables were aimed at identifying the secondary factors that influenced the choice of soaps/chocolates at the point of purchase or due to other contextual reasons. The variables include packaging, cost, availability, ingredients, product popularity, etc., that influence the choice of a brand from among those in the consideration list, but may not be the most important and primary determinants for shortlisting brands. The study is useful to the marketers as they can create various marketing programs that they believe will be of interest to the consumers. It can also boost their marketing strategy.

Article Price : Rs.50

Factors Influencing Purchase of Apparels from Organized Retail Outlets

-- Isita Lahiri and Pradip Kumar Samanta

While the whole world is witnessing a paradigm shift from traditional forms of retailing to a modern organized mall-driven sector, Indian retailing cannot float opposite in the direction the global wind blows. In spite of late entry, it is forecasted that the country will be the second largest market of the world shortly and shall lead the industry, the way world does. Increase in the rate of literacy, growing number of working women, highly disposable income, easy availability of credit at low interest rates and high rate of media penetration along with the assurance of similar quality products with large ambit of price differentiation, painted the country's dynamic organized retail landscape. Rising interest and growing expansion of organized retail market leading to success of a business, depends solely on consumers' urges that there is a need to study their buying behavior. But the existing literature briefs a little about the buying behavior functions in the Indian retail market. The frequent change in lifestyles with changing fashion preference of consumers is fed by the newer retail offerings coming from the organized retailers where apparel gets utmost importance. Keeping these changing facets in view, this study makes an attempt to identify the factors of the consumers' buying behavior that is influenced by retail apparel segment, and to assess the importance of each of them to consumers in selecting apparel from organized retail outlets.

Article Price : Rs.50

Consumer Attitude Towards Environment-Friendly Products: A Comparative Analysis

-- Ubba Savita and Naresh Kumar

The environment has been exploited by companies in a number of ways to fulfil their objectives. So, it becomes the responsibility of companies to compensate for this damage. Producing environment-friendly products and creating awareness among consumers are some of the ways through which companies can contribute towards conservation of nature. An attempt has been made in the present study to compare the attitudes of males and females as well as urban and rural consumers towards various dimensions of environment-friendly products viz., raw material, production, packaging, in-use features, after-use features and environment-friendly product. The study reveals that there does not exist any significant difference in attitudes of gender-wise people except after-use features of environment-friendly product. Urban people have more favorable attitude towards environment-friendly products than their rural counterparts. People residing in urban areas have also come up with favorable attitude towards raw material, packaging and after-use features of environment-friendly products.

Article Price : Rs.50

Viral Marketing of Retail Products: A Study on the Influence of Attributes of Web Portals and Incentives Offered on User Registrations

-- Shailendra Dasari and B Anandakrishnan

Viral marketing, a relatively new concept, is the web-enabled Word-of-Mouth (WOM) publicity which leverages internet technology to significantly enhance its effectiveness. There is a good scope for retail chains in India to market their products using viral marketing techniques, as the number of internet and mobile phone users have been growing multifold in India. Reaching messages to prospective customers through `connectors' (freelancers who offer their services to portals operated by retail chains) has been successfully deployed by global companies like P&G, Amazon, Yahoo and Unilever. This paper, based on a study conducted in Bangalore, highlights the evolution of viral marketing, its efficacy as a promotional tool and relevance for the Indian retail sector. Based on two separate surveys conducted, key factors that influence the connectors to register with a portal and send/receive messages have been identified and results validated with the help of advanced statistical techniques.

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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