We often hear about com panies going through an uncertain phase due to fraud committed by the promoters or senior management, restructuring, mergers, bad investments, bankruptcy, etc. A case in point is Satyam Computer Services Limited. Satyam, till recently, was mentioned as a $2 bn revenue company, operating in 65 countries with 53,000 employees. Today, no one is sure about any numbers representing the company. The organization is facing an uncertain future, resulting in anxious employees, nervous clients, and angry investors.

How an organization deals with uncertain times, would depend on the cause and requires customized responses. However, some aspects, like human capital management, remain common, irrespective of the situation. This article presents certain steps that an organization should take in such situations, to ensure business continuity. These steps involve the employee, client, and organization. This paper will not detail any financial measures or investor-related measures that an organization needs to take in response to the cause of uncertainty. It is important to keep in mind that the steps highlighted below should be taken in parallel for the biggest impact.

Create a platform for top management to interact with employees in the organization and provide regular updates on the happenings/events. Detail key decisions to be taken by the management and their impact on the organization. Highlight the priority of the management and the way they are being addressed. Keep employees informed about the progress. Ask second and third level managers to connect with their teams. In some instances, management and even senior management, may not have hard concrete data/number or dates but the important thing is to connect with the employees and keep their morale high. Meet employees, talk to them, and address their concerns to the maximum extent possible.

HRM Review Magazine, Organizational Uncertainty, Human Capital Management, Top Management, Business Continuity, Innovative Methods, Debt Management, Stakeholders, Senior Management, Management Interventions, Bankruptcy.