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Management

 HRM Review


June '09
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Dealing with Organizational Uncertainty
The Many Dimensions of HR Metrics : What Gets Measured, Gets Done
An Intuitive Approach to Measuring HR
Managing Anger and the Freedom to Choose Our Responses : The Secretary is the Problem, Not Me!
Results-Only Work Environment : A Mirage or a Distant Dream
Corporate Fun Dilutes Work Pressure
Have you Landed in your `Dream Job'?
Management of One's `Inner Self' : How Crucial it is for One's Success or Failure?
Learning Style Preferences for Individuals : Matching Teaching Styles with Learning Styles
Leap Ahead to Bridge the Gap : New-Age Avatars for Productivity
Balancing the See-Saw of Work and Life
Video Resumes : The Digitalized Resumes of the Future
Leadership Failure : Lack of Understanding in the Leader-Follower Relationship Results in Labor Disputes, Job Dissatisfaction and Low Productivity
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Dealing with Organizational Uncertainty

-- Ritwik Mishra

We often hear about com panies going through an uncertain phase due to fraud committed by the promoters or senior management, restructuring, mergers, bad investments, bankruptcy, etc. A case in point is Satyam Computer Services Limited. Satyam, till recently, was mentioned as a $2 bn revenue company, operating in 65 countries with 53,000 employees.

Article Price : Rs.50

The Phook Theory

-- Maj Gen (Retd.) Surjit Singh

The Many Dimensions of HR Metrics : What Gets Measured, Gets Done

-- S Murali

In its evolution, HRM, as a profession, has moved from being a `service provider' to the present status of a `business partner' or a `business driver'. Of late, HR Metrics and now HR Analytics are being viewed as vital requirements to assess HR impact on the various business parameters. This article, the first in the series, makes an attempt to understand the various dimensions of `measurement', as applicable to HR domain and activities in an organization.

Article Price : Rs.50

An Intuitive Approach to Measuring HR

-- Vivekanand

Measurement and HR generally do not go well together. Since HR largely deals with intangibles, its activities are generally considered outside the purview of measurement. However with changing times, the HR department is slowly realizing the importance of speaking the language of business, i.e., the language of numbers.

Article Price : Rs.50

Managing Anger and the Freedom to Choose Our Responses : The Secretary is the Problem, Not Me!

-- Bahaudin G Mujtaba

This article discusses anger management in those `moments of truth', when all things appear to be going wrong. Stress, conflict, and anger are the realities of life for employees, especially for human resource professionals. This article discusses stressful situations, as well as the means to effectively manage workplace frustrations and anger at the personal level. 

Article Price : Rs.50

Results-Only Work Environment : A Mirage or a Distant Dream

-- C Naga Pavan

Results-Only Work Environment (ROWE) is a revolutionary concept introduced successfully in the retail industry. The article summarizes the conceptual framework and studies the applicability of ROWE as a performance management tool in the education, teaching and training, software, and financial services sectors. Though the concept is revolutionary and requires changes in organizational culture and leadership, it can be applied to a majority of jobs in these sectors.

Article Price : Rs.50

Corporate Fun Dilutes Work Pressure

-- Vissapragada Srinivas

Most of us experience very little fun in our lives. According to medical research, "fun is a medicine that reduces stress and generates fresh energy into our minds and body." In the corporate world, people are very busy with their work and have little chance for fun and humor. HR people have affirmed that fun reduces employee's fatigue and enhances productivity. "Fun at workplace is not only productive, but also attracts people and profits". Corporate firms need a pleasant and happy work environment to make people high-spirited.

Article Price : Rs.50

Have you Landed in your `Dream Job'?

-- Tanushri Banerjee

Every job turns out to be a dream job, if one can live up to the expectations of the workplace. This article highlights various perceptions of a `dream job' and how one can excel in their work-life. We all should first answer the basic question whether we `live to work' or `work to live?'

Article Price : Rs.50

Management of One's `Inner Self' : How Crucial it is for One's Success or Failure?

-- BV Ramana

All the wonders, that a person seeks, are within the person itself. This time-tested truth has been tried out by eminent people on the subject, across the world, for centuries. It is rightly said that one's success story is a solid reflection of the strength of one's inner self and the indomitable power of his personality. Managers in the making, therefore, need strong inner self and willpower to successfully face all the complex and competitive challenges of the present day business world.

Article Price : Rs.50

Learning Style Preferences for Individuals : Matching Teaching Styles with Learning Styles

-- Venkataswamy Pampari

Students have different levels of motivation, different perceptions, attitudes and different responses to learning. Teachers should understand these differences and their pedagogical implications. Accordingly, teachers have to adapt their teaching styles. To be more effective in imparting education, teachers must know their own learning style to enhance the learning of others.

Article Price : Rs.50

Leap Ahead to Bridge the Gap : New-Age Avatars for Productivity

-- S Chandrasekar

`Renewal', a state of getting updated to connect with the current trend, is the gateway to the future. It is time that organizations redefine, reinvent and rediscover the processes to keep their workforce updated with the latest skills. When a company says `employees are assets', one refers to the skillful ability in them that can be evaluated and their revenue output which can be figured in the balance sheet.

Article Price : Rs.50

Balancing the See-Saw of Work and Life

-- Vikas Shrotriya

People are usually either at work or home. Any individual usually spends a major part of the day's productive time at work and this is an important facet of his life. His productivity depends, not only on factors related to his work, but also on various other factors related to his personal life.

Article Price : Rs.50

Video Resumes : The Digitalized Resumes of the Future

-- V Rajini

The traditional resume has seen various technological facelifts, from the typewritten form to the computer-friendly A4 form, and finally, to the online versions on job sites. Today, the potent combination of the internet and video has imparted a digital form to the resumes, thus giving rise to the concept of video resumes.

Article Price : Rs.50

Leadership Failure : Lack of Understanding in the Leader-Follower Relationship Results in Labor Disputes, Job Dissatisfaction and Low Productivity

-- Jay Dewhurst

The economic impact of the banking crisis is being felt all around the globe elevating employee stress and likely hurting productivity. According to the Committee on Elimination of Waste in Industry of the Federated American Engineering Societies, "The major causes of strikes are occasioned by demands for increase in wages, recognition of the union, decrease in working hours and by jurisdictional disputes."

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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