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The IUP Journal of Management Research
Focus

Due to paucity of financial resources, educational institutions are unable to provide the best of facilities to satisfy the students. Hence, it becomes important to understand the factors that influence students’ perceptions of college management and that satisfies their demands. In this context, Dalwinder Kaur and Gurwinder Singh Bhalla, in their paper, “College Management: Views of Students”, present a survey they conducted to understand the factors influencing students’ perceptions of college management and the relationship of perception scores with the personal characteristics of the students. Factor analysis was used for defining the factors affecting the perceptions of students towards college management. Some of the factors analyzed were ‘placement’, ‘education’, ‘extracurricular activities’, ‘student development’, ‘study material’ and ‘college environment’. According to the survey, ‘placement’ appeared to be the most important and ‘college’ the least important factors considered by students in choosing an institute. The study also showed that perceptions vary according to ‘gender’, ‘age’, ‘educational background’ and ‘course stream’.

With the advent of globalization, significant breakthrough in technology, changing workforce, changing family norms and traditional organization structures have been achieved and they are being replaced by virtual structures. Face-to-face contacts have been replaced by virtual contacts. More importance is placed on work rather than the place one works from. This kind of structures help in bringing together diversified talent and dispersed knowledge, so as to achieve the organization’s goals without any geographic barriers. In the light of this, Jaya Ahuja in the paper, “A Study of Virtuality Impact on Team Performance”, select a software firm to understand this impact. The results of the study reveal that team distribution had a positive impact on the employees’ performance, whereas mobility factors contributed to the negative performance. She also identified some hurdles like different native languages, different time zones, etc., that affected team performance and even suggested measures to overcome them.

Banking sector has undergone a tremendous change in the last decade with the advent of new technologies and policies. Added to this, the entry of private players into the field has led to increased competition, which demands higher levels of performance, both qualitatively and quantitatively, from the employees of the banking sector in order to tap the customer force. These situations lead to stress among the employees of the banking sector. In view of this, a study was conducted by R Neelamegam and S Asrafi and discussed in the paper, “Work Stress Among Employees of Dindigul District Central Cooperative Bank, Tamil Nadu:

A Study”, to measure the level of work stress among the bank employees. The study also identified the causes of stress. It revealed that about 55% of the employees faced stress and the major causes were incongruent roles, and non-recognition of hardwork and skills of the employees.

-- K Rajanath
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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