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The IUP Journal of Management Research

July '10
Focus

Due to paucity of financial resources, educational institutions are unable to provide the best of facilities to satisfy the students. Hence, it becomes important to understand the factors that influence students’ perceptions of college management and that satisfies their demands.
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College Management: Views of Students
50
A Study of Virtuality Impact on Team Performance
50
Work Stress Among Employees of Dindigul District Central Cooperative Bank, Tamil Nadu: A Study
50
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College Management: Views of Students

-- Dalwinder Kaur and Gurwinder Singh Bhalla

The present study seeks to identify the factors influencing students' perceptions of college management, and the relationship of perceptions scores with the personal characteristics of the students. The results of factor analysis technique showed that `placement' is the most important factor followed by `infrastructure', `extracurricular activities', `education', `student development', `educational material' and `college environment'. The findings of chi-square test indicated that `gender' and `educational level' have shown significant association with perceptions scores, whereas `age' and `course stream' have not shown significant association with the perceptions scores of students.

© 2010 IUP. All Rights Reserved.

Article Price : Rs.50

A Study of Virtuality Impact on Team Performance

-- Jaya Ahuja

The objective of the study is to understand the various factors of virtuality and its impact on virtual team performance in software institution. A software company has been selected for studying the virtual team performance. The responses have been collected from one set of virtual institution with the help of a questionnaire and the data is analyzed using multiple linear regression. Team Performance was taken as a dependent variable and the three factors of virtuality as independent variables. The results showed that team distribution has a positive impact on team performance. Workplace mobility and variety of practices (the third factor to measure virtuality and the major objective of the study) is found to have the most significant negative impact on team performance. Qualitative study was done to enhance the process further by understanding the various practices used in the company. Around 15 employees were interviewed. Various tools were used in the software institution like video conferencing, calendaring, e-mails, wireless polling systems and internet-based collaborative technologies to collaborate with people. Overall, the results showed that certain factors of virtuality have got variable influence on virtual team performance. This warrants an in-depth study in future. The study is imperative in the present context.

© 2010 IUP. All Rights Reserved.

Article Price : Rs.50

Work Stress Among Employees of Dindigul District Central Cooperative Bank, Tamil Nadu: A Study

-- R Neelamegam and S Asrafi

Stress is a general term applied to the pressures felt in life. Stress at work is almost inevitable in many jobs. It has become a major buzzword and a legitimate concern of the time. An attempt has been made in this paper to highlight the likely sources and consequences of the stress, as well as to suggest measures to cope with it.

© 2010 IUP. All Rights Reserved.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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