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The IUP Journal of Organizational Behavior
Focus

In the Industrial and Organizational Psychology literature, the issue of leadership has always been an important area of research. In the first paper of this issue, “Are Leadership Styles and Maturity in Healthcare Teams Synchronized?” by Helena Maria Baptista Alves and Porfirio Canilho, through an empirical investigation, the leadership styles of 15 head nurses of 15 Portuguese units of internment were compared with the level of maturity of 228 nurses working in these units. The leadership styles and the level of maturity were then plotted on to the four quadrants of the situational leadership model. The results did not indicate a perfect match of leadership styles with that of followers’ maturity level. Not many studies have used the situational leadership model to plot the leadership styles and the level of maturity of the team members, but given the findings of the study and its approach, such studies could be conducted for diagnostic purposes to identify mismatches between leadership styles and followers’ maturity level.

The second paper, “Training Programs: Evaluation of Trainees’ Expectations and Experience”, by Niraj Kishore Chimote, deals with the issue of evaluating a training program and uses the Kirkpatrick’s model for identifying gaps between trainees’ pre-training expectations and post-training experiences. The findings of the study indicate that there were no statistically significant differences between the two. An interesting aspect of this study however, is the results of the factor analysis that to some extent validates the four-levels of evaluation as proposed by Kirkpatrick. Though many models and conceptualization have followed the Kirkpatrick’s four-level model, this model tends to be the most widely used one when it comes to evaluating training programs. The factor analysis results of the present study, to some extent validates the fact that the four levels of evaluation are distinct and therefore, ideally a training program needs to be evaluated on all the four levels.

The third paper, “A Study on Attitudinal Hindrances and Human Resource Practices in Empowering Women Construction Workers”, by Joseph Anbarasu and Annette B, deals with a segment of the workforce which has not attracted much attention from the researchers. Most of our research is confined to the organized sector and hardly any attention is paid to the workers employed in the unorganized sector. This is despite the fact that a huge segment of our workforce in India is currently employed in the unorganized sector. It is therefore, important to highlight their concerns and issues by way of research. This particular paper examines the issue of gender discrimination amongst the construction workers, especially with reference to the attitudinal hindrances that come in the way of women construction workers’ promotion and equal compensation. The findings of the study indicate that women construction workers are largely confined to unskilled work and are paid less than their male counterparts for the same kind of work. What is interesting to note is the fact that though women construction workers are willing to learn and take up skilled work like that of a mason, in reality, very few women construction workers get to work on skilled tasks.

The final paper, “Labor-Management ‘Non’ Cooperation”, by Jashwini Narayan, gives a detailed account of the industrial relations issues in Fiji. The industrial relations issues are presented in the light of the public enterprise reforms. The study does not make use of any quantitative analysis and largely relies on information collected through in-depth interviews, published studies and archival data. The information thus collected, is presented historically and gives a fairly good account of the undergoing reforms in Fiji.

-- Vivekanand
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Organizational Behavior