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The IUP Journal of Organizational Behavior

July '10
Focus

In the Industrial and Organizational Psychology literature, the issue of leadership has always been an important area of research. In the first paper of this issue,

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Are Leadership Styles and Maturity in Healthcare Teams Synchronized?
Training Programs: Evaluation of Trainees' Expectations and Experience
A Study on Attitudinal Hindrances and Human Resource Practices in Empowering Women Construction Workers
Labor-Management `Non' Cooperation
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Are Leadership Styles and Maturity in Healthcare Teams Synchronized?

-- Helena Maria Baptista Alves and Porfirio Canilho

This investigation was developed to identify the leadership styles of the head nurses of 15 Portuguese units of internment where the quality of nursing care was evaluated. The study also analyzed the maturity of each team as well as its relationship with the quality of nursing care. The study was conducted in June 2007 and the respondents were 15 head nurses and 228 nurses. The analysis indicates that 68.75% of the head nurses present a primary leadership style of type S2 (coaching) and the other 25% of type S3 (supporting). It is also shown that 80% of the head nurses reveal a great range of leadership styles, which enable them to use the appropriate style for each situation, thus displaying a potential to be efficient in a variety of situations. With reference to the maturity of the nursing teams, the results indicate that nurses present on an average, maturity of type M3 and M4, with reference to Hersey's and Blanchard's model. This is in disagreement with the leadership styles of the head nurses.

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Training Programs: Evaluation of Trainees' Expectations and Experience

-- Niraj Kishore Chimote

The purpose of this study is to find out the effectiveness of a training program from the perspective of the trainees. The literature suggests that the pre-training expectations of trainees can be compared with their post-training experience. The training program considered here in this paper was offered to 108 trainees of a leading private sector bank and was evaluated using Kirkpatrick's model. Chi-square test revealed that the demographic variables are independent of the efficacy gap. A paired sample t-test concluded that the trainees' experience does not exceed their expectations. The factor analysis indicated that the grouping of the variables into factors, fairly matches with the four levels of Kirkpatrick's model with certain exceptions. Finally, a multiple regression analysis revealed that the factors extracted in factor analysis are significant in explaining training effectiveness.

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A Study on Attitudinal Hindrances and Human Resource Practices in Empowering Women Construction Workers

-- Joseph Anbarasu and Annette B

Construction workers are one of the most numerous and vulnerable segments of the unorganized sector in India. Women construction workers are not treated on par with men construction workers in wages and promotional opportunities, even though they form nearly half of the construction workforce. This study was conducted on 440 men and 440 women construction workers to find out the factors affecting their wages, the willingness of men workers to train and employ women construction workers as skilled workers, and the willingness of women construction workers to become skilled workers. The findings of the study show that there is a large discrimination in wages and also in promotion of women when compared to men. It has been found that most of the women construction workers, especially workers from rural areas, and literate and young women, are willing to be trained to become skilled workers (masons). The study also reveals that men construction workers, especially from urban areas, are willing not only to train but also give placement to them.

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Labor-Management `Non' Cooperation

-- Jashwini Narayan

The paper gives a detailed account of industrial relations issues as public entities in Fiji journey into reforms. Though given little attention locally, what accompanies this journey is the repeated industrial relation concerns. This theme is empirically exemplified by a reformed Government Commercial Company (GCC) (Government Shipyard and Public Shipways), based on in-depth semi-structured face-to-face interviews, relevant published studies and archival data. A GCC is a wholly government-owned enterprise in Fiji and is generally financed through government equity and/or debt. The focus of this paper is on the interplay between industrial relations and public enterprise reforms. This paper has two goals. Detailed account of industrial relations issues of the Government Shipyard is presented as the first aim. The second aim unveils the height of superficial or one-way consultations. Overall, while the Fijian public enterprise reform process entails changes in the `modus operandi' of public entities towards being more business-like in order to become profitable, industrial relations issues are impacted upon given that entities are unionized and definite changes do result in the way employee relations/unions are tackled and changed by the management/government. This paper suggests similar detailed empirical studies to be carried out between island nations and other reformed public enterprises to test its conclusion in different sites.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Organizational Behavior