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Marketing Mastermind Magazine:
Travel and Tourism: A Service Marketing Perspective
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As the production and consumption experiences are inseparable, it is impossible to sample a tourism service before purchase. Marketing of tourism is therefore based on trust, relationship and delivering value. The unique dimensions of services marketing, i.e., people, process and physical evidence, thus becomes crucial in the marketing of travel and tourism.

 
 
 

Liberalization of the Indian economy has brought about changes across various dimensions. With increase in income and rapid urbanization, consumers' aspirations too have reached new heights. Consumers are now willing to spend more if they see value in a product/service. Consumers seek marketers who understand their interests and offer them what they need and deserve. Tourism is developing as an important service industry in India, with steady growth in the number of tourists and also in the average spending per tourist - both foreign and domestic.

India's travel and tourism industry has passed through many phases over the last few decades. At the government level, the development of tourist facilities was taken up in a planned manner in 1956, coinciding with the launch of the Second Five-Year Plan. The approach has since evolved from isolated planning of single unit facilities during the Second and Third Five-Year Plan periods to a more integrated approach.

The Sixth Plan marked the beginning of a new era, when tourism began to be considered a major instrument for social integration and economic development. After 1980, the Government took several significant steps to encourage the growth of tourism. A National Policy on Tourism was announced in 1982. Later, in 1988, the National Committee on Tourism formulated a comprehensive plan for achieving sustainable growth in tourism. In 1992, a National Action Plan was prepared, and in 1996 the National Strategy for Promotion of Tourism was drafted. And gradually, the travel and tourism industry began to pick up pace.

 
 
 

Marketing Mastermind Magazine, Marketing Services, Tourism Industry, Economic Development, Liberalization, Indian Economy, Tourism Marketing, Business Principles, Cultural Backgrounds, Tourism Marketing, European Channels, IT Systems, Human Resources.