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IT Service Management:
ITIL
and the Emerging ISO 20000 Standard
--
S Sivakumar
Information
Technology Infrastructure Library (ITIL) provides a comprehensive, public-domain
process framework for IT Service Management (ITSM) to achieve improved Business
IT alignment. ITIL originated in the Office of Government Commerce (OGC), UK;
and over the years, has been upgraded for general applicability in all types of
organizations. ITIL has been a key influence in the definition of the British
StandardBS 15000, covering ITSM. With the increasing worldwide interest in streamlining
IT services for better value and business focus, ISO 20000 has gained prominence.
It has formally replaced BS 15000 as the certification standard for ITSM from
June 2006. This article provides an introduction to ITIL, and its relation to
ISO 20000. ©
2006 IUP . All Rights Reserved.
Computer
Ergonomics: Relooking at Machines vs. Environment
--
K Chandra Sekharaiah,
Md Abdul Muqsit Khan and Upakaram Gopal
In
massive programming environments, large-scale data processing, data-entry applications,
it is crucial to promote Human-Computer Interface (HCI) and ergonomic design features
for machine components. A taxonomy of ergonomics including the human-robot interface
and mobile HCI is presented in this article. It also provides a single platform
for cross-fertilization of works peculiar to biomechanics, multimodal interactions
and virtual books. The deleterious effects of non-ergonomic computing environments
and desirable ergonomic conditions are also presented. The article presents neither
an ergonomic design nor ergonomic solution, but facilitates the computer users
to take care of the software ergonomic aspects of computing environments. ©
2006 IUP . All Rights Reserved.
Genetic
Programming and its Multi-dimensional Applications: A Survey
--
Satchidananda Dehuri
This
survey discusses Genetic Programming (GP) and its multi-dimensional applications.
GP is viewed as one of the branches of evolutionary computation, since it has
the ability to evolve executable computer programs. Further, it is a robust, flexible
and intuitive artificial intelligence paradigm, having a wide range of applications.
With the help of genetic programming, one can solve systems that interact with
real world, make theories about consequences of their actions and dynamically
adjust inductive bias. In addition, there are applications of genetic programming
like solving tasks of data mining, robotic soccer gamewhere layered learning approach
has been implemented, learning with imprecise or missing datawherein genetic programming
approximates the missing values by using correlation input data and eliminating
the need of pre-processing and financial genetic programming, etc. ©
2006 IUP . All Rights Reserved.
Web
Mining Techniques
--
E
Naveen Kumar
The
World Wide Web is a vibrant information repository. Using Web information in an
effective manner christens for the use of Web Mining Techniques. Web mining techniques
based on Web mining categories such as Web content mining, Web structure mining,
and Web usage mining comprise of various analysis techniques, viz., clustering
analysis, Web link analysis, pattern analysis, association analysis and correlation
analysis. Information retrieval is a very important process in the World Wide
Web because the Web consists of large number of unstructured text-based documents.
Retrieving relevant information requires the use of effective techniques like
keyword- based retrieval and indexing techniques. This article gives a brief introduction
to Web servers and Weblog analysis and presents a detailed description on how
these techniques are applied in Web mining. ©
2006 IUP . All Rights Reserved.
An
Overview of Data Pre-processing in Web Usage Mining
--
Padmajavalli R
Web
Mining is an emerging and active area of research in the Internet era. Due to
globalization, an increasing number of organizations depend on the World Wide
Web. Enormous amount of data are generated automatically, by Web servers and collected
in server access logs. Since the information available in the Web is heterogeneous
and unstructured, there is a need to pre-process the data to make it easier to
mine for knowledge. Web usage mining is a type of Web mining activity that involves
the automatic discovery of user access patterns from one or more Web servers and
referer logs. This article discusses in-depth, the various steps of pre-processing
the data before discovering user's navigation patterns in Web access logs. ©
2006 IUP . All Rights Reserved.
BPO:
A Business Necessity
--
Harsh Bhargava
and Deepak Kumar
In
a globally competitive business environment, outsourcing has become a business
necessity. Corporates have realized the importance of outsourcing, which is important
to retain their competitive advantage. The outsourcing industry, though driven
by technology is highly people-centric. The outsourcing service provider has to
continually strive to move up the value chain of the BPO-process, not only to
maximize the returns, but also to provide value-addition to the client. This paper
examines some fundamental issues like: what to outsource, whom to outsource,
advantages of outsourcing, associated risks in outsourcing, and advantages
for India. BPOs are indeed an emerging paradigm for businesses in future. ©
2006 IUP . All Rights Reserved. | 
