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The Effective Executive
ISSN: 0972-5172
A ‘peer reviewed’ journal distributed by EBSCO and Proquest Database

June'18

Previous Issues

Effective Executive, a management digest, published every quarter by IUP is designed to provide emerging ideas and issues in the management area, and delivers articles, interviews, debates, case studies, and corporate reports.

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Focus Areas
  • General Management
  • Strategic Management
  • Knowledge Management
  • Leadership
  • Marketing
  • Operations Management
  • HRD
  • Information Technology
  • Governance and Ethics
 
  • Effective Executive is a management magazine designed for busy executives to help them keep themselves abreast of emerging ideas and issues in the Management area.
  • Contents include articles, interviews, debates, case studies, and corporate reports on the most contemporary issues in management.
  • Contains executive summaries of articles appearing in leading international magazines and reviews of latest management books.
  • Articles are carefully screened and selected to cover a wide range of issues in management.
  • A must read for executives, managers, consultants, and students who are interested in developing cutting edge knowledge and skills in management.
 
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Leadership in Challenging Times: Managing Hospitals in the Transitional Countries of Southeast Europe
Encouraging Ethical Practices and Misconduct Reporting
Empowered Powerlessness in Production Environments
Reducing Sexual Harassment at Workplace
The Language of Brands
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Contents
(June 2018)

Leadership in Challenging Times: Managing Hospitals in the Transitional Countries of Southeast Europe

-- Faris Gavrankapetanović, Bojan Šošić and Stephanie Jones

Managing healthcare, especially in transitional countries, is challenging. The first-named author was Managing Director of a leading Clinical Center in Sarajevo, facing the need for institutional and structural reform after the 1992-1995 war. Economic and sociopolitical transition has to also take into account major changes in the health of the population, linked to war, migration and overall demographic change. A different kind of leadership was needed in the context of falling industrial production, lack of investment, exclusion from global business, unemployment, poverty, corruption, dislocation of the infrastructure and catastrophic ecological conditions. Although the adjustment procedure has started, especially for the planned accession to European Union membership, the countries in the Balkans are lagging behind. In the context of hospitals, leaders and managers face a long-term uncontrolled increase in health protection expenditure, which has resulted in an increase of overall healthcare costs, with new pressures from the market economy. Accordingly, these countries have started comprehensive and deep reforms of health financing, which are now being implemented. Leaders in this area are struggling with a lack of practical experience and searching for benchmarks and comparisons with other countries which have already experienced these challenges and have now reached a higher level of stability.

Article Price : Rs.50

Encouraging Ethical Practices and Misconduct Reporting

-- R S Bangar

In the cutting-edge technological environment of robotics, artificial intelligence, big data, blockchain, machine language, etc., the world is embracing change each second and is getting complex day by day. So in order to keep pace with this dynamic world, proper checks and balances in reporting and a robust internal control framework at the organizational level, supplemented with the best ethical practices among the human resources, are essential to the survival and growth of the organization. There are a number of issues that employees face in the organization which becomes a potential bottleneck, holding such reporting which is critical to the organization. As professionals, we need to understand the control environment of the organization for a better understanding of the reporting hurdles and work on the remedies, which we have discussed in this paper.

Article Price : Rs.50

Empowered Powerlessness in Production Environments

-- Kurt April and Khavitha Singh

The research encompasses the study of the lived experiences of empowered, senior women managers (executive, board and senior management levels) within environments producing materials or finished goods in South Africa. Production environments, with respect to this research, have included mining, food and beverages, pharmaceutical, Fast-Moving Consumer Goods (FMCG) and healthcare, which are all experiencing increased global competition. It assesses the working relationships of these managers with their male colleagues, often characterized as prejudiced and biased environments, and the feelings of powerlessness that have arisen for the women as a result of these relationships. Despite the transformation of women in the modern workplace, women still feel alienated, locked-out, not taken seriously, and do not have sufficient support structures to turn to, as they continue to represent a minority in technical working environments—environments where progress is slow and not evenly spread.

Article Price : Rs.50

Reducing Sexual Harassment at Workplace

-- Ronald J Burke

This paper describes an emerging change in the environment of organizations. Sexual harassment, typically by men of women, exists in every country, with rates exceeding 75% of women experiencing sexual harassment in some countries. Recent events in the US have moved issues of sexual harassment to the front burner, with workplace examples now being reported in the media on an almost daily basis. The emerging #MeToo movement has fostered these changes. Women are now reporting sexual harassment experiences. Harassers are increasingly being terminated. Workplaces that ignore harassment experiences are seeing their reputations decline. More workplaces are now addressing issues of sexual harassment. However, it is too early to determine whether these initiatives will continue and have the desired effects. The paper offers suggestions for preventing workplace sexual harassment.

Article Price : Rs.50

Perspective
The Language of Brands

-- Dan Coughlin

Article Price : Rs.50

 

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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