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Welcome to the IUP Journal of Knowledge Management
ISSN: 0972-9216
A ‘peer reviewed’ journal indexed on Cabell’s Directory,
and also distributed by EBSCO and Proquest Database

Jan'18
Previous Issues

The IUP Journal of Knowledge Management is a quarterly strategy journal that focuses on product knowledge, services knowledge, process knowledge, customer knowledge and knowledge assets. IJKM helps organizations to respond to rapid changes in a systematic manner.

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Editorial Board
  • Product Knowledge
  • Services Knowledge
  • Process Knowledge
  • Customer Knowledge
  • Knowledge Assets
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Research Evaluation, Bibliometric Indicators and Impact on Knowledge Development: The Case of ISEG (Lisbon School of Economics and Management)
The Role of Traditional Ecological Knowledge of Southeastern Island Communities of Bangladesh in Disaster Risk Management Strategies
Supportive Supervision Skills and Coping Strategies of ICDS Lady Supervisors: An Explorative Study
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Contents
(Jan 2018)

Research Evaluation, Bibliometric Indicators and Impact on Knowledge Development: The Case of ISEG (Lisbon School of Economics and Management)

--Graça Leão Fernandes and Margarida Chagas Lopes

With increased globalization and international competition among research centers and universities, bibliometrics has regained a new élan. As a matter of fact, it became the most important criterion—sometimes the only one—used for the evaluation of scientific papers and thereby for the faculty’s classification and progression in the academic and research careers. Accreditation procedures and the building of international rankings reinforced this trend as well as the major role played by reference repertoires. This self-feeding and circular process deserves a deeper insight mostly because it generates important knowledge waste. This is so because non-English speaking scientific communities usually face meaningful obstacles to access the above-mentioned repertoires. And accordingly, their scientific papers risk becoming unknown or underutilized, even though they develop matters and topics which are relevant for their authors’ societies. At the same time, progression in academic or research careers goes in parallel with the reproduction and transmission of official knowledge and generally neglects alternative thinking. In this paper, we shed light on these issues. After a brief literature review, we quantitatively and qualitatively analyze the situation of a Portuguese higher education research institution, with the results confirming the above-mentioned main trends.

© 2018 IUP. All Rights Reserved.

Article Price : Rs.50

The Role of Traditional Ecological Knowledge of Southeastern Island Communities of Bangladesh in Disaster Risk Management Strategies

-- Prabal Barua and Syed Hafizur Rahman

Climate change is known to impact coastal areas in a variety of ways. The threat of climate change requires effective disaster risk management, especially in highly vulnerable ecosystems such as island communities of Southeastern Bangladesh. Past disaster experiences in different parts of the world have revealed the importance of integrating traditional ecological knowledge with scientific findings in managing disaster risk. Hence, this paper assesses the role of Traditional Ecological Knowledge (TEK) in Disaster Risk Management (DRM) strategies of communities in Kutubdia and Maheskhali islands of Bangladesh. Participatory rural appraisal methods such as key informant interviews, household survey and focus group discussion were used for collecting the primary data. The survey was administered on 385 residents of the communities of the two islands. The findings show that the respondents use their TEK together with information from the mass media in predicting, preparing for and coping with the impacts of cyclone, flood and storms. The results could be used in creating an effective community-based DRM program for the above-mentioned communities and could serve as a reference and guide for other coastal communities that are vulnerable to climate change.

Supportive Supervision Skills and Coping Strategies of ICDS Lady Supervisors: An Explorative Study

--Mohammad Ehteshamuddin and Vijayendra Gupta

Indian population touched 1.324 billion in 2016 with a decadal growth rate of 1.2%. Children constitute 39%, where 29% are in the age group of 0-5 years. A survey on children says that 40% of children receive less food than they should, which is adversely affecting their overall development. To ensure that children attain the developmental milestone, the Government of India launched Integrated Child Development Services (ICDS) program in 1975 and created Anganwadi Center (AWC) as a platform to deliver the package of services which caters to 82 million children in the age group of 0-6 years. Existing literature says that despite the efforts, more than one-third of the world’s malnourished children still live in India with half of those under three years being underweight. Anganwadi Workers (AWWs) are community-based workers, with low literacy levels, varied levels of interest and social skills to deliver the packages of services at centers. Considering the AWWs’ educational status and external and internal environment, the lady supervisor’s role has become key to providing supportive supervision for uniformity in services delivery. However, there are factors which affect the supervision adversely, hence the quality of services provided at AWCs is compromised. The current study is exploratory in nature where convenience sampling is used to select the study sample from Bhilwara district of Rajasthan. The sample consisted of 24 members. A semi-structured questionnaire was used to collect the data and information on select variables and measure the gaps in the skills of lady supervisors and how they are coping with the factors affecting supportive supervision. By organizing the key findings, the study creates an opportunity for stakeholders to develop a knowledge management system which can be further used by the lady supervisors and other ICDS functionaries to organize, store and disseminate knowledge related to lady supervisors in ICDS. This paper seeks to develop a knowledge management system after measuring the supportive supervision skills of ICDS lady supervisors and how they are coping with the factors affecting the job performance.

© 2018 IUP. All Rights Reserved.

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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