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Welcome to the IUP Journal of Knowledge Management

Oct'16
Previous Issues

The IUP Journal of Knowledge Management is a quarterly strategy journal that focuses on product knowledge, services knowledge, process knowledge, customer knowledge and knowledge assets. IJKM helps organizations to respond to rapid changes in a systematic manner.

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  • Product Knowledge
  • Services Knowledge
  • Process Knowledge
  • Customer Knowledge
  • Knowledge Assets
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The Delphi Method for Selection of KM Strategies Based on the Level of KM Maturity: A Case of OICO, Iran
Thai Seniority System in the Organizational Context and Preliminary Discussion on Its Potential Impact on Knowledge Management
Moderating Effect of Firm Size on the Relationship Between IT Orientation and Business Performance
Knowledge Management and Organizational Performance: A Study in the Context of Indian Software Companies
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Contents
(Oct 2016)

The Delphi Method for Selection of KM Strategies Based on the Level of KM Maturity: A Case of OICO, Iran

--Maryam Philsoophian, Peyman Akhavan, Saeid Ghorbani
and Yasha Afshar

Knowledge Management (KM) maturity is a phase of an organization’s capabilities that impacts KM processes by means of its diversified aspects. According to its status quo, each organization is positioned at a certain level of maturity. Accordingly, the present paper intends to select and prioritize KM strategies as proportionate with an organization’s level of KM maturity. For this, the author has developed a questionnaire based on the opinions of the experts acquainted with KM and KM strategies in Delphi panel. The paper studies the case of Oil Industries’ Commissioning and Operation Company (OICO), Iran. According to the experts’ opinions in OICO, the paradigm for suggestion of strategies was elucidated based on the KM’s level of maturity. An approach was proposed for selection of suitable KM strategies based on Hansen et al. (1999) KM strategy as per maturity level of the organization’s KM in OICO. Different criteria of Hansen KM strategy were suggested for each level independently in the Delphi panel. The present paper is one of the leading studies carried out in the purview of development of KM strategies according to different organizations’ level of maturity. The results might be employed as guidelines by different organizations, KM practitioners and academicians.

© 2016 IUP. All Rights Reserved.

Article Price : Rs.50

Thai Seniority System in the Organizational Context and Preliminary Discussion on Its Potential Impact on Knowledge Management

--Mongkolchai Wiriyapinit

This paper presents the research findings on the description of the seniority system in the organizational context in Thailand and a preliminary discussion on its potential impact on knowledge management. Qualitative data was acquired through the use of an open-ended questionnaire. The seniority system was described and discussed in terms of the following aspects: individual senior characteristics, individual employee characteristics and organizational characteristics. The overall description of the seniority system in Thailand was found to be superior-oriented, passive employee-oriented and demotivationoriented. Based on this description, the preliminary discussion of its potential impact on knowledge management signals a negative impact.

Moderating Effect of Firm Size on the Relationship Between IT Orientation and Business Performance

--Sandeep Vij and Rayees Farooq

Information Technology (IT) orientation is the firm’s capability to effectively manage and use information. This study examines moderating role of firm size in the relationship between IT orientation and business performance. This firm level study has been conducted on a cross-sectional purposive sample of managers from manufacturing and service organizations based in the National Capital Region (NCR), India. Data was collected through self-developed non-disguised questionnaire. The survey questionnaire was administered on 240 managerial level employees (CXO’s, top level and middle level managers who were key decision makers in the organizations). The hypotheses were tested using Structural Equation Modeling (SEM). The findings provide support for a significant positive relationship between IT orientation and business performance. The study also provides empirical evidence that firm size moderates the relationship between IT orientation and business performance. The study recommends greater emphasis on improving the IT orientation of larger firms to enhance the capability for superior business performance. It also gives specific suggestions for improving the IT orientation of the firms. The study contributes to the business strategy literature by providing empirical support to the Resource-Based View (RBV) of the firm.

© 2016 IUP. All Rights Reserved.

Article Price : Rs.50

Knowledge Management and Organizational Performance: A Study in the Context of Indian Software Companies

--Ruchi Payal, Salma Ahmed and Roma Mitra Debnath

Empirical studies have been deficient in supporting the link between Knowledge Management (KM) and organizational performance. Researchers emphasize that there is a need of conceptual and empirical research to develop an enhanced comprehension of the relationships between KM and organizational performance. Holistic research studies on the unified model of KM encompassing KM enablers, KM process, KM strategy and organizational performance are required. Also, there is insufficient literature and guidelines about Indian KM. Hence, it is critical to build the theoretical and empirical background in the Indian context. This study, therefore, tries to fill this research gap by exploring the effect of KM on organizational performance in the Indian software companies. The results show that there exists a significant relationship between KM and organizational performance. The results indicate that system strategy, structure, knowledge conversion and knowledge application affect organizational performance. The study is one of the few to empirically examine a holistic KM framework and analyze the results in the context of Indian software organizations. The results of the study can be used by the managers to execute KM programs and also by the researchers to search for a profound appreciation of the field of KM.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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