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The IUP Journal of Organizational Behavior
ISSN: 0972-687X
A ‘peer reviewed’ journal indexed on Cabell’s Directory,
and also distributed by EBSCO and Proquest Database

Jul'16

Previous Issues

The IUP Journal of Organizational Behavior is a quarterly journal focusing on organization design, job performance, motivation and satisfaction, work-life balance, stress management group dynamics and leadership.

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  • Organization Design
  • Job Performance
  • Motivation and Satisfaction
  • Work-Life Balance
  • Good Dynamics
  • Leadership
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Identifying the Drivers for Developing and Sustaining Engagement Among Employees
Exploring the Nomological Network of Organizational Citizenship Behavior: A Review of Dimensions, Antecedents and Consequences
The Impact of Personal Variables on Job Satisfaction: A Study of Public Sector Bank Employees in India
The Relationship Between Corporate Social Responsibility and Employee Engagement and Its Linkage to Organizational Performance: A Conceptual Model
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Contents
(April 2016)

Identifying the Drivers for Developing and Sustaining Engagement Among Employees

-- R Krishnaveni and R Monica

Organizations are increasingly dealing with the different emerging needs and patterns of employees. Nowadays, not only recruiting but retaining the topmost employees has become crucial. One of the potential areas that can address this issue is engagement among employees. Since the term was coined in the year 1990, engagement has gained huge momentum among academicians and practitioners because of the impact it has at the individual, team and organizational level. Researchers have looked into the importance of not only creating but also maintaining engagement in the workplace. This paper substantiates the role engagement plays in the minds of employees, leading to a productive workforce. However, this paper signifies job characteristics, supervisor and co-worker relationship, development and growth opportunities and rewards and recognition as the prominent drivers of engagement. Further, this paper indicates that these drivers have to be firmly established in the physical, emotional and cognitive dimensions of self of the employee for the engagement strategy to be fully leveraged. An engagement strategy can be leveraged only if it is carved in the minds, souls and hearts of employees; one significant way to address this issue is to identify the drivers/enablers that promote engagement. Hence, this paper has come up with a conceptual framework that narrows down five prominent drivers of engagement from the literature that can address the individual’s needs in a cohesive way in the workplace. The five drivers are job characteristics, good supervisor, good co-worker relations, training and development and rewards and recognition. These drivers, when initiated and enhanced in the workplace, aid engagement, which leads to organizational effectiveness that eventually leads to competitive advantage.

Article Price : Rs.50

Exploring the Nomological Network of Organizational Citizenship Behavior: A Review of Dimensions, Antecedents and Consequences

-- Arun Aggarwal and Ran Singh

The present study is an attempt to provide a comprehensive overview of the nomological network of Organizational Citizenship Behavior (OCB), with an emphasis on implications for future research. The purpose of this study is to provide a comprehensive framework to provide a parsimonious and conceptually meaningful framework incorporating distinct dimensions, antecedents and consequences of OCBs. Qualitative approach has been used to review the findings of the works done by various authors regarding OCB dimensions, antecedents and consequences. The results of the previous research studies relating to OCB help in making a clear distinction between different constructs. Further, literature review helps in identifying several common dimensions of OCB. Unlike the previous studies which have only identified the brighter side of the OCB, this study emphasizes on both positive and negative consequences of OCB by using content analysis. The proposed conceptual model of this study could be done empirically in future by researchers.

Article Price : Rs.50

The Impact of Personal Variables on Job Satisfaction: A Study of Public Sector Bank Employees in India

-- Rakesh Kumar

The paper attempts to establish the relationship that exists between the personal variables such as educational qualifications, age, gender, marital status, salary, experience, post held and residential background and job satisfaction among bank employees in some selected branches of State Bank of India in Shimla district of Himachal Pradesh. It also sets out to ascertain those personal factors which affect job satisfaction among employees in these banks. The study was conducted on 202 public sector bank employees in Shimla. The study used both descriptive and inferential statistics such as frequency, mean and standard deviation, including Pearson product moment correlation coefficient and multiple regression to analyze the data. The results indicate that there is a significant positive relationship between gender, fringe benefits and working conditions; and with job content, supervision, salary, opportunities for advancement, contingent awards, promotion and autonomy, it shows a significant relationship. Based on the findings, the study suggests that public sector banks should give much emphasis to working conditions and autonomy for better job satisfaction among their employees. Further, a comparative study was recommended on private and public bank employees to understand their perceptions in relation to their job satisfaction.

Article Price : Rs.50

The Relationship Between Corporate Social Responsibility and Employee Engagement and Its Linkage to Organizational Performance: A Conceptual Model

-- Neha Gupta and Vandna Sharma

Corporate Social Responsibility (CSR) is very complex in nature due to its dynamic behavior and association with society and stakeholders. It is one of the most researched phenomena, but most of the studies have been carried out in the context of its linkage to financial performance, consumer behavior and marketing strategy neglecting the human resource management perspective. Only a few studies have considered employee emotions and feelings towards CSR. This paper explores the dimensions of CSR practices and its nexus with employee engagement and organizational performance. The study focuses on CSR as a significant contributing factor among the antecedents of employee engagement that has emerged as sustainable business strategy. A comprehensive literature review has been conducted to examine the impact of CSR on engagement and performance. The study found two dimensions of CSR practices—internal CSR and external CSR—in which the internal CSR dimension has more influence in engaging employees as compared to external CSR dimension. It is also revealed that engagement is found to be a multifaceted strategy for organizational performance. Finally, the paper confirms the positive relationship between CSR practices and engagement, CSR and organizational performance and employee engagement and organizational performance. The study significantly contributes to the understanding of CSR strategy from an academic point of view that initiates newer avenues of CSR dimensions in shaping employees’ attitude and behavior.

Article Price : Rs.50

 

 

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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