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Management
Professional Banker

October '08
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Inflation : Caging the Beast
Chaos on Wall Street : An Accident Waiting to Happen
Financial Inclusion : A Global Perspective
Banking for the Poor
Bad Loans May Still Mean Good Business for Banks
Credit Cards : Frauds and Precautions
Dos and Don'ts for Protecting Your Banking
IT Initiatives in e-Banking and its Security Aspects
Online Banking : A Paradigm Shift
Setting the Economy on Fire
Anti-Money Laundering Measures and Know Your Customer Standards : Protecting Safety and Soundness of Banks
BCG Matrix : An Innovative Cross-selling Tool in Banking Sector
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Inflation : Caging the Beast

-- Katuri Nageshwar Rao

In his recent review, the Governor of Reserve Bank of India, has opted for a tight monetary policy. Indian inflation has both supply side and demand side issues to tackle. While long-term fiscal measures are needed for supply side issues, the RBI's ability to manage larger money supply through its monetary instruments is proving to be less effective in a globalized financial environment.

Article Price : Rs.50

Chaos on Wall Street : An Accident Waiting to Happen

-- T Kiran Kumar

The complex financial products have produced severe imbalances world over, indicating that regulators face a truly difficult task ahead to tide over the challenges. A series of banking failures is threatening the entire system, and may have dire consequences in the near future.

Article Price : Rs.50

Financial Inclusion : A Global Perspective

-- A K Sohani

Today, not only in developing countries but also in developed countries, most people still do not have access to the basic financial services. The increased evidence points to the fact that increased access to financial services can promote faster economic growth leading to poverty reduction and parity in income. As a consequence, promoting financial inclusion has become the primary goal of many countries.

Article Price : Rs.50

Banking for the Poor

-- V Jagan Mohan

There has been a great deal of public discourse and literature on financial inclusion in recent times. The Rangarajan Committee on financial inclusion has dealt with the matter exclusively with several suggestions. The matter has also received the attention of high-powered Committee on Financial Sector Reforms (CFSR) constituted by the Planning Commission and headed by Raghuram Rajan, Professor, University of Chicago, US.

Article Price : Rs.50

Bad Loans May Still Mean Good Business for Banks

-- Rajeswari Krishnan

With the RBI regulations for the sale of bad loans, banks appear to pass on their heavy burden of NPAs and make some hot cash in the process. Market analysts say that with the slowing down of the economy, the bad loan market may gain momentum.

Article Price : Rs.50

Credit Cards : Frauds and Precautions

-- S Anitha

Information technology, infrastructural back-up and networking in the country have enabled banks to provide transaction settlements through financial cards such as credit cards, debit cards and ATM cards as well as smart cards to their customers. These plastic cards have given a new shape to money with instant liquidity, constant flow of funds and added convenience. These cards have provided the users with many benefits but the chances of incurring losses through frauds are also high.

Article Price : Rs.50

Dos and Don'ts for Protecting Your Banking

-- Marzun E Jokhi and Delnaz M Jokhi

Some of us prefer to go to the banks personally to take care of our banking activities whereas some prefer to carry out the transactions through online banking. We all face the danger of falling victim to frauds. This article attempts to remind customers to be constantly vigilant for protecting their personal and financial information.

Article Price : Rs.50

IT Initiatives in e-Banking and its Security Aspects

-- A Sarangapani and T Mamatha

Information Technology (IT) has become an integral part of the banking system. With the help of IT, the banking industry is able to meet customers' requirements efficiently. The major issue causing concern for extensive application of IT in banking relates to e-security threats in the form of cyber crimes, frauds, thefts, etc. This article discusses the recent developments in the Indian banking industry, various IT initiatives, e-security aspects, cyber laws and the RBI guidelines to regulate the e-security issues.

Article Price : Rs.50

Online Banking : A Paradigm Shift

-- R Bhavani and V Prakash

Online banking is one of the emerging technologies, which is beneficial to financial institutions as well as their clients. It enables a person to carry out his transactions through the Internet, irrespective of time and place. The comfort provided by this technology is that people need not visit the banks personally. The Internet not only provides the facility to shop and communicate online, but also bank online. Making deposits, withdrawals and paying bills are now just a click away.

Article Price : Rs.50

Setting the Economy on Fire

-- Parul Bhatia

This article throws light on the burning topic in the economy: Inflation. It seems that it will gradually halt the growth of Indian economy if serious steps are not taken to deal with it. The targeted GDP growth rate of 9% clearly unattainable with the impact of rising prices in spite of good business done in India. Though the Reserve Bank of India has taken several steps to contain the menace, the inflation continues unabated and has reached an alarming 12% mark.

Article Price : Rs.50

Anti-Money Laundering Measures and Know Your Customer Standards : Protecting Safety and Soundness of Banks

-- D Ramani

The globalization of financial markets, dismantling of controls, capital mobility and technological advancement have exposed banks to the risk of criminal misuse for laundering of illegal proceeds. In a deregulated environment, with more operational freedom devolving on banks, the risk of being unwittingly used as intermediaries for the transfer or deposit of funds derived from criminal activity is accentuated.

Article Price : Rs.50

BCG Matrix : An Innovative Cross-selling Tool in Banking Sector

-- Sumeet Gupta and Esha Sharma

BCG matrix provides a competitive framework for businesses, based on the market share of the company and the growth rate of the industry. Indian banking, which has been swept by retail lending revolution, needs to understand the drivers of competition and leverage on its strengths to acquire higher market share. This challenge involves effective use of the customer relationship management and cross-selling opportunities.

Article Price : Rs.50
Global Executive Summaries
  • Current State of the Irish Economy
    Full Text: www.bis.org

  • Systemic Risk and Financial Markets
    Full Text: www.bis.org

  • The Current State of the Euro Area and Its Future
    Full Text: www.bis.org

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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