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E-Business Magazine:
BPO: A Status Check
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BPO in India is growing at a remarkable rate. Outsourcing to India is not seen as just another management fad but as a case for success stories on cost savings and productivity enhancements for corporates especially in the US and Europe.

The good news is, it will continue to grow at a rapid pace. We have just touched the tip of the iceberg. An analysis by McKinsey & Co. shows that the IT--Enabled Services (ITES) market, the Indian terminology for BPO, is likely to touch $142 bn in 2009. This is against the cost of $532 bn for these services. The difference of $390 bn is the net saving the US economy can expect from offshoring. And India will have a substantial share in the global BPO movement.

A joint study by Nasscom and McKinsey estimates revenues from BPO to touch $17 bn and provide employment to 1.1 million people in India by 2008. Venture capital funding worth $300 mn has already been made in ITES/BPO companies in India during 2002.

 

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