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IT--Enabled
Services
The
BPO Industry in India -- Prakash Gurbaxani
Business
Process Outsourcing (BPO) is one of the fastest growing segments
in the IT industry, growing twice the rate of the IT industry
itself. More and more organizations worldwide are opting for
BPO and reaping its benefits. The article discusses the key
drivers which led to the growth of BPO over the decades. It
examines the current status of BPO in India and the potential
roadblocks undermining its growth.
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BPO:
A Status Check -- Rohit Kapoor
Over
the last decade, Business Process Outsourcing (BPO) has become
an established tool for cost saving and productivity enhancement
for developed markets. BPO enables a company to maximize its
returns on internal resources by directing investments and
energies on what it does best while outsourcing its non--core
functions to specialists, thereby, enhancing the company's
competitive advantage. The article examines the advantages
of BPO to developed countries and how India has emerged as
the hub for business process outsourcing.
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Indian
ITES Industry: In the Growth Phase -- AK Nanda
The
Indian ITES industry is set to move well beyond the contact
centers and low--skilled work. By focusing on people, process,
technology and perceptions, the basic factors of ITeS, India
can develop the right environment to gain a major share of
the global ITES market. Capturing the ITES opportunity will
require players to work out their business models and develop
tailored value propositions.
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e--Strategies
Organizational
Requirements in E--business
-- Sunil
Choenni, Hans van Leijen and Robin Bakker
The
integration of e--business processes with other traditional
organizational processes is an important factor to serve customers
effectively. Organizations must be flexible enough to cooperate
with their partners. The article focuses on the two most important
organizational requirements for e--businessinternal integration
and external flexibility. Through the help of case studies,
it illustrates the effects of integration and flexibility
on the organization.
©
IUP. All Rights Reserved
BPO
and Management Competence -- J Srinivasa Rao
Successful
business performance will be achieved by structuring the business
to meet customer expectations. Managing outsourced business
processes is the key in providing competitive products or
services and, along with managing the core activities, will
determine the success of organizations in achieving competitive
excellence. The article provides detailed insights into how
an organization should develop competence and manage its outsourced
business processes.
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BPO:
A Global perspective -- Lakshmi J
Organizations
have to make significant investments and gather knowledge
about the foreign markets that they plan to enter. They have
to go through the painful process of understanding the new
import/export laws, labor relations, government and regulatory
requirements and resolve many more start--up issues. To overcome
all these problems, organizations are increasingly embracing
BPO. The BPO vendor provides tailored infrastructure and support
to the organizations' foreign operations at low costs, building
shareholder value.
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BPO:
Building Profitable Organizations -- Deepak V Kuriakose
The
aspect of societal interdependence has been one of the key
factors in the evolution of the human race and all that we
see around us today. Self-- sufficiency is a desired goal but
never achieved in reality. Sureone can do it all but not as
well as when many could it togetherthis is the primary premise
for interaction, relationship and of course interdependency.
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E--Marketing
Call
Centers and marketing -- J Narasimha Rao
The
rapid changes in market conditions and trends often indicate
the need for changes in marketing approaches. These changes
call for the development and use of newer sales and marketing
tools. Call centers belong to a new breed of technology--driven
business tools that evolved in direct response to the changes
in the present business environment. They offer more flexibility
and simultaneously lower costs of meeting customer needs.
They bring businesses much closer to their customers by establishing
a two--way interactive link with the marketplace.
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E--Technologies
BPO:
The Infrastructure Model -- Dr. Sangeeta Bharadwaj
nformation
Technology (IT) outsourcing had been occurring for decades
but gained attention during the 1990s when companies began
signing high--dollar agreements for total or selective outsourcing,
primarily to cut costs and growing emphasis on improving business
performance.
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E--HR
Sacrificial
HR strategy in Call Centers -- Mohita Yalamanchi
A
sacrificial HR strategy willingly accepts high levels of stress
and emotional burn--out of the front--line staff, accompanied
by high turnover. The article discusses the advantages and
disadvantages of sacrificial HR strategy. It also discusses
the steps which call centers must follow while implementing
such a strategy
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E--SCM
Managing
Supply Chain in PC Industry -- Dr. Mahesh S Raisinghani
The
introduction of advanced information and communication technologies
has significantly enhanced the performance of supply chain
management in organizations. The article examines the evolution
of supply chain management in the PC industry and describes
the best practices adopted by various companies in the present
scenario.
© IUP. All Rights Reserved
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