Punjab National Bank (PNB), one of the oldest banks in India, is fast catching up with changes in the banking technology.

The Indian Banking sector has undergone a sea change during the last decade with the accomplishment of enduring transformations with respect to technology. Over the years, banks have become more efficient in providing customer satisfaction through technology advancements. Punjab National Bank (PNB) is no exception to this; their technology-driven business model is fast catching up with the changes in the banking industry. PNB has initiated lots of value-added services to attract, acquire, retain and satisfy its customers. It retained its number one position among nationalized banks in terms of number of branches, asset size, operation and net profit.

Realizing the fact that technology as a major driver of business, the bank is aimed at providing better customer experience through technological transformation. The Economic Times has said that the bank is trying to provide the best customer service and has earned 9^th place among India's Most Trusted top 50 service brands. To provide more efficient and speedy service to its customer with the changing times, the bank has taken major initiatives in the field of computerization.

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