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Marketing Mastermind

November' 06
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Brand Extension: Enhancing and Fortifying Parent Brand Image
New Product Development: Winning the Rat Race
Loyalty Program Strategy in the Airline Industry
The Paradox of Planned Obsolescence
Marketing Metrics: The Bigger Picture
Proximity Marketing: A New Marketing Approach
Co-branding of ING Group and Vysya Bank Limited Details
Upcoming Malls - Shopper's Paradise? A Perception Study
Multicultural Marketing
Brand Marketing in the New Retail Environment
The Art of Pricing: How to Find the Hidden Profits to Grow Your Business
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Brand Extension: Enhancing and Fortifying Parent Brand Image

- - MS Balaji

Companies often use the strategy of brand extension when launching new products. A majority of the marketing managers think that it makes sense to extend and transfer the equity of their established brand than to launch new ones. Nonetheless, a large number of brand extensions have proven to be miserable failures. The Cover Story focuses on the strategy of brand extension, and the factors responsible for its success. It also discusses the fortification process of parent brand equity through its brand extension strategy.

Article Price : Rs.50

New Product Development: Winning the Rat Race

- - A Lakshminarasimha and Apeksha Pande

Change, adaptability and development are the key issues defining marketing today. There is a dire need to develop products that customers will want in the future. Today, the level of synergism in the new product and the attractiveness of the market define the success or failure of the product in the market. This article deals with the "synergy" required for developing a new product and the role of supply chain management in reducing the time to market the product, thereby enabling its success.

Article Price : Rs.50

Loyalty Program Strategy in the Airline Industry

- - N Kalai Selvan

To combat the tough competition, the Indian aviation sector has succeeded in implementing loyalty programs to lure customers. This article discusses the scenario of the Indian airline industry in the post-liberalization era and the dynamics of the industry during the last two years. It also discusses the various loyalty programs offered by the industry and focuses on their importance.

Article Price : Rs.50

The Paradox of Planned Obsolescence

- - Arunesh Garg

Planned obsolescence-incorporating into a product, the features that would almost certainly go out of favor in a short time-is used very often as a marketing strategy by producers and marketers to stimulate, build, and sustain customer interest in their products. However, critics of planned obsolescence believe that this strategy is not a socially responsible and ethical practice, as it may cause customers to regret their purchase decisions. Even though many a company has used this strategy to build their image and change their fortunes in the marketplace, it has to be planned very carefully-lest it backfires.

Article Price : Rs.50

Marketing Metrics: The Bigger Picture

- - Ravi warriar

While acknowledging the vast increase in managerial and academic empowerment that has happened through access to the use of advanced metrics and measurement processes, this article attempts to describe a broader, overall, practical perspective, and advocates a balance between the science of management and the art of management. More particularly, it views this perspective with reference to the practice of marketing. In the broader context, this includes the "sales" function.

Article Price : Rs.50

Proximity Marketing: A New Marketing Approach

- - Aditya Prakash Tripathi and Noopur Agrawal

The past two decades have seen the proliferation of media channels and stations. There is a general tendency towards "channel surfing" or zapping, and marketers are finding it difficult to capture the attention of the audience. The advent of technology has made the traditional AIDA model of marketing obsolete. This article is based on a speech by Branding Guru Jean Noel Kepferer, during his visit to India for the CII Brand conclave, who spoke about a new approach to marketing-Proximity Marketing-which has the best of mass marketing and one-to-one marketing.

Article Price : Rs.50

Co-branding of ING Group and Vysya Bank Limited

- - Sethuraman PR and Stanley V Thomas

In the present global scenario, the route of mergers and acquisitions is considered a sure means to ensure success and get the maximum mileage out of brand image. There are several success stories in different sectors worldwide, with unique strategies being adopted by different organizations. This article discusses a project that was undertaken to study the strategy followed in the merger of ING Group and Vysya Bank.

Article Price : Rs.50

Upcoming Malls - Shopper's Paradise? A Perception Study

- - Sandhya Mehta

India is on a buying spree and so are the residents of Ludhiana. The shopping malls have today become the prime drivers of the organized retail revolution in the country. For India's middle class riding high on the current economic upturn with a jump in the disposable income, malls represent their new destination. This article is based on a perception study comprising the residents of Ludhiana regarding the upcoming malls in the city.

Article Price : Rs.50

Multicultural Marketing

- - Summarized by Mohamed Mueen

The growing multicultural or ethnic market commands the attention of the companies. The companies need to acknowledge the presence of different cultural groups in their marketing communication. The understanding of the cultures by the marketers will reflect in their use of culturally sensitive images, communication media, popular jargons, or in their use of colloquialism, in campaigns. The most successful marketers portray understanding and respect for different cultures in all their efforts.

Article Price : Rs.50

Brand Marketing in the New Retail Environment

- - Arthur I Cohen and Ana Loud Jones, Summarized by Mohamed Mueen

While the retail markets were becoming increasingly saturated in the 1970s, some of the retailers were strategizing to gain larger market share by their futuristic marketing strategies. These new retailers were to become the sophisticated marketing strategists, to the extent that they challenged national brand marketers. The strategies were very convincing not only to customers but also to brand marketers. These brand marketers now began to feel the need to collaborate with the retailers to gain market share.

Article Price : Rs.50

The Art of Pricing: How to Find the Hidden Profits to Grow Your Business

- - Rafi Mohammed

Many businesses can uncover huge profits hidden behind improper pricing. A proper pricing strategy should not be based only on general criteria like costs, competitors and business objectives, but on different perceptions of customers about the value of the product or service. The book lays emphasis on value-based pricing and adds that it is superior to any other pricing strategy.

Article Price : Rs.50

Unilever in India: Managing Brand Extensions

- - Mridu VeRma, AV Vedpuriswar

In the early 2000s, when Hindustan Lever Limited (HLL)-the Indian subsidiary of Unilever- struggled to generate growth, brand extension became an important strategic option. The Case Study looks at HLL's brand extension strategy in a wide spectrum of products like soaps, gels, creams, beauty products, etc. The success of HLL's extended brands was independent of the success of the original brands. Although most of the HLL products were market leaders, not all the brand extensions were successful. The company had to withdraw many of its brand extensions because of the not-so-desirable response from the market.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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