It is but human to strive for satisfaction in every aspect of life, and in the
organizational context, this may be related to striving towards securing a good job, with a good
pay and high job satisfaction. Satisfaction with job has always been an area of concern
for both practicing managers and academicians, primarily because of the reason that
job satisfaction significantly affects major organizational outcomes, such as
individual performance, organizational productivity, employee absenteeism and employee
turnover. Job satisfaction is generally defined as one's feelings and attitude towards one's
job, and all aspects of a particular job, whether good or bad, tend to contribute towards
the development of feelings of satisfaction or dissatisfaction. Thiery and
Koopman-Iwema (1984) defined job satisfaction as the degree of wellbeing experienced in the work or
work situation. According to Locke (1969), job satisfaction is the function of the
perceived relationship between what one wants from one's job and what he/she gets therefrom.
There are several variables which may affect the feeling of satisfaction at
workplace, such as work-family conflict, injustice perception, social support, immediate changes
in personal or vocational life, work culture, stress and locus of control. Among
these variables, stress and locus of control are more frequent and important predictors of
job satisfaction.
In today's competitive and changing organizations, stress becomes an important
and influential factor. It is a strong predictor of various personal and work-related
outcomes. It can be defined as a physiological and psychological reaction to relatively
excessive demands made on a person. Stress can be classified into two categories, namely,
(1) Personal stress and (2) Occupational stress. Kahn et al. (1964) were the first to describe organizational stress in general and role stress in particular. Katz and
Kahn (1966) continued this research and suggested that an organization can be defined
as a system of roles, and they used three categories to define role stress: (1) Role
ambiguity, (2) Role conflict and (3) Role overload. Role ambiguity refers to the situations where
the role and responsibility deputed to the person has not been clearly defined (Knotts,
1996). Role ambiguity occurs when the individual has insufficient information to carry out
his or her job adequately (Keenan and McBain, 1979). Role conflict refers to a situation
in which a person is expected to play two incompatible roles at a time. Role conflict
exists when an individual in a particular work role is torn by conflicting job demands or
doing things he/she does not want to do or does not think as part of the job specification
(Cooper and Marshall, 1976). Role overload occurs when an individual has too many role
demands given the time available to satisfy them (Covermen, 1989). |