The Information Technology (IT) sector has been instrumental in driving the Indian
economy onto the rapid growth curve. Its contribution to the country's GDP stood at 6% with
an impressive revenue record of US$ 64 bn during 2009-10
(Economic Times, 2010).
It is estimated that the demand for IT and ITES-BPO professionals would be around
0.85 million and 1.4 million respectively in 2010
(Economic Times, 2010).
Though the picture seems to be bright, people-related issues continue to be the
most critical in almost all technology-driven organizations in the country. The rate of
turnover of IT professionals has been historically high (Connolly, 1988), which is about twice
the average of business managers and professionals (Ludlum, 1988) and is in the range
of 20 to 40% in some organizations in India (Atlas, 2005). Disengagement and job
search behavior of the employees are on the rise (Mark and Andrea, 2005), and the rate at
which employee turnover happens is serious and disturbing. If the Hewitt Associates'
Annual Asia Pacific Salary Increase Survey for 2009-10 is of any indication, Asia Pacific
region has been witnessing double digit attrition (13.8%) with India at the
top (Economic Times, 2009). This indicates that talent retention will continue to be a
serious concern for the companies even at economic downturn.
Given the fact that the cost incurred in losing critical employees is incredibly
high and organizational effectiveness and firm success have been negatively affected due
to turnover of high performers, it becomes imperative that the organizations understand
why people leave. Though a vast amount of literature is available on the factors that lead
to employee turnover, research in organizational behavior suggests linking internal
and external factors to employee beliefs and behavior to better predict their Intention to
Quit (turnover intentions) (ITQ). Since individual-based and firm-based factors have
been contributing to retention decisions for over three decades, the authors wished to test
the constructs again to confirm whether they have the same effect on turnover
especially when the world is experiencing recessionary pressures. The findings from this
study indicated that fostering Internal Career Anchors (ICA) by providing External
Career Opportunities (ECO) is critical for any organization to tide over the turbulent environment.
Theoretical Background and Hypotheses. |