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The IUP Journal of Organizational Behavior
Focus

The papers in this issue touch upon a wide variety of topics but what is common among them is that they deal with some aspect of human behavior and its determinants that seem to be relevant in the present context of organizational world.

The first paper, “Relationship Between Self-Awareness and Transformational Leadership: A Study in IT Industry” by Vivekananda Suri and V M Prasad, discusses the relationship between self-awareness and transformational leadership. Leadership as a concept and area of research has attracted more research than any other single concept in the domain of organizational behavior. The reason for this fascination could be that there are so many variants of leadership and so many determinants (both individual and contextual) of leadership that it always provides and would continue to provide a fertile ground for more research to be carried out with respect to understanding leaders and their behavior. In this particular paper the authors, based on an empirical investigation on a sample drawn from the IT industry, are able to establish a relationship between self-awareness and transformational leadership. Self-awareness in this paper has been defined as a component of emotional intelligence, which again is quite a favorite among the researchers as well as the practitioners.

The second paper, “Turnover Intentions: Perspectives of IT Professionals in Kerala” by George A P and Joji Alex N, deals with employee turnover which has been a growing concern for many organizations, especially those in the IT and ITES industry. Most studies and research examining employee turnover, tend to examine turnover intentions (employee Intention to Quit (ITQ)) rather than turnover behavior. Examining and understanding the reasons behind employee turnover intentions is particularly important from the organization’s point of view as it can help them in identifying and implementing interventions which, in turn, can help reduce turnover behavior. In this paper, the authors attempt to understand the importance of Internal Career Anchors (ICA) and External Career Opportunities (ECO) when it comes for employees in determining their intention to quit an organization. The findings from the paper indicate interesting results with respect to the relationship between ITQ, ICA and ECO.

The third paper, “Role of Stress and Locus of Control in Job Satisfaction Among Middle Managers” by Ashok Pratap Singh and Ashish Kumar Dubey, discusses the role of stress and locus of control in determining job satisfaction. Lot of research has been carried out and published on the three variables reported in this study: stress, locus of control and job satisfaction. Still the question, what satisfies an employee would continue to attract the attention of researchers and practitioners alike simply because, job satisfaction has serious implications on major individual and organizational level outcomes. The findings from the study indicate that different types of organizational stress, such as role overload, role ambiguity, role conflict and overall stress have statistically significant negative correlations with job satisfaction.

The final paper, “Psychological Wellbeing of Students with Type A and Type B Personalities” by Esha Mahajan and Renu Rastogi, discusses the concept of Psychological Wellbeing (PWB) and tries to examine if there are significant differences between the students with Type A and Type B personalities with respect to their perception of PWB. Though the concept of PWB may be as old as the concept of emotional and rational human beings, but in terms of research, it is still gaining ground. Based on the results of t-test, the findings of the study indicate that there are no statistically significant differences in the perception of PWB among the students with Type A and Type B personalities. Although further analyses on the components of PWB indicate that there are statistically significant variations on two dimensions of PWB, i.e., autonomy and environmental mastery.

-- Vivekanand
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Organizational Behavior