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The IUP Journal of Management Research


December' 07
Focus

This issue presents papers on Profiling the OCTAPACE Culture: An Empirical Study of Banking and IT Sectors in India; Determinants of Price Rigidity: The Role of Psychological Prices, Price Changes and Sales Promotions;

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Profiling the OCTAPACE Culture: An Empirical Study of Banking and IT Sectors in India
Determinants of Price Rigidity: The Role of Psychological Prices, Price Changes and Sales Promotions
Do HRD Practices Differ Among the Categories of Indian Commercial Banks?
Internet Uses and Gratifications Structure
Stress in Organizational Roles: Individual and Organizational Implications
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Profiling the OCTAPACE Culture: An Empirical Study of Banking and IT Sectors in India

-- Feza Tabassum Azmi and Richa Sharma

Organizational culture is hypothesized to play a decisive role in the development of a unique corporate identity. This unique identity provides organizations with the opportunity to attain strategic leadership. Keeping in view the vital role that culture plays in the success of any organization, the present study was undertaken with the objective of comparing the organizational culture of companies in the IT and Banking sectors in India. The study is based on the concept of OCTAPACE culture—an acronym for Openness, Confrontation, Trust, Authenticity, Proaction, Autonomy, Collaboration, and Experimentation. The results suggest that although culturally the two sectors do not significantly differ, significant differences may exist within firms in the IT sector, though firms within the Banking sector do not significantly differ.

Article Price : Rs.50

Determinants of Price Rigidity: The Role of Psychological Prices, Price Changes and Sales Promotions

-- M S Balaji and Srividya Raghavan

The study of price rigidity has received considerable attention from both economists and marketers in the last few years as the variations in price are considered crucial for understanding price adjustments. Rigid prices resist changes in market movements and thus can affect a firm's profitability. Various theories have been proposed to explain price rigidity or price adjustment. This paper studies the influence of psychological pricing on price rigidity in the retail sector. It also reviews literature on price rigidity, its implications, the role of psychological pricing, and sales promotions in causing price rigidity. Scanner data analysis of a retail chain—Dominick's located in the mid-west region of USA—provides evidence of price rigidity. It provides additional evidence that the theory of psychological pricing leading to price rigidity holds good.

Article Price : Rs.50

Do HRD Practices Differ Among the Categories of Indian Commercial Banks?

-- Vijila Kennedy

Human resource is being increasingly recognized as a prime source of strategic advantage. The need for its effective development is, therefore, more important than ever before. The significance of HRD is all the more vital in the service sector. The paper examines the HRD practices in banks in Coimbatore through a questionnaire-based data from 260 employees belonging to the public sector, old private sector, and new private sector banks. The validated questionnaire measures the HRD practices along seven dimensions. The paper studies the differences in HRD practices among the categories of banks and concludes with a discussion on the implications for the banking sector on implementing appropriate HRD practices.

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Internet Uses and Gratifications Structure

-- Sanjit Kumar Roy

Uses and Gratifications (U&G) theory in mass communications research guides the assessment of the consumer motivations for media usage and access. Previously, the theory has been used to identify the U&G for radio, television, cable television, etc. Many recent studies of the U&G research in the Internet have been done in America and Europe. This paper empirically derives the Internet U&G in India. The study examines the gratification structure of male and females separately. The differences between the light and heavy users of the Internet are examined based on the gratification structure obtained.

Article Price : Rs.50

Stress in Organizational Roles: Individual and Organizational Implications

-- Avinash Kumar Srivastav

Problems commonly encountered in role performance often give rise to stress, depending on the coping skills and resources of the role occupant. The paper explains the concept, framework, types and measurement of role stress. It brings out that each role stressor is the result of specific problems faced by the role occupant and the identification of prominent role stressor(s) has important implications for the individuals and the organization. The paper demonstrates how the knowledge about the prominent role stressor(s) at the individual and organizational levels can be used to promote human well-being, while achieving enhanced individual and organizational performance and effectiveness.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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