Home About IUP Magazines Journals Books Archives
     
A Guided Tour | Recommend | Links | Subscriber Services | Feedback | Subscribe Online
 
The IUP Journal of Soft Skills
Interpersonal Communication: Lifeblood of an Organization
:
:
:
:
:
:
:
:
:
 
 
 
 
 
 

Communication plays a crucial role in the functioning of organizations. In fact, what an organization requires mainly is communication. It is an inseparable, essential and continuous process just like the circulatory system in the human body. As a result, communication effectiveness becomes a very vital factor in determining the efficiency with which an organization performs as a whole. The existence of an organization depends upon a number of things like unity of command, delegation of authority and responsibility, teamwork and leadership, each one of which entails a strong support of interpersonal communication. Interpersonal communication, therefore, becomes the lifeblood of an organization. Fundamentals of interpersonal communication are communicators, message, noise, response, background and channel. Decent interpersonal communication skills support intimate relationship, counselling, selling, management, conflict management, etc. The various hindrances to effective interpersonal communication like sentiments, filtering, message crammed with information, defensiveness, cultural difference and argot can be overcome by simplifying language, controlling sentiments, listening ardently and using feedback. The paper examines the vitality of interpersonal communication for the subsistence of an organization.

 
 

When two or more people are in the same place and are aware of each other being there, then communication is said to be taking place, no matter how subtle or inadvertent it may be. Even without vocalizations, an onlooker may be using prompts of stance (posture), facial manifestation, and garb to impact other's role, poignant situation, persona or intents. Even though no communication may be aimed at, people receive messages through forms of non-verbal conduct. This is a significant thrust for those working in people-centered vocations, who require to foster an awareness of the assortment of prompts entailed in interpersonal communication. Hartley (1999) suggests that interpersonal communication includes the following aspects: non-verbal communication, reinforcement, questioning, reflecting, opening and closing, explanation, listening and self-disclosure.

Although interpersonal communication can include oral, written, and non-verbal forms of communication, the term is by and large related to spoken communication that takes place between two or more individuals in person. Some of the types of interpersonal communication that are generally used within a business organization comprise staff meetings, formal project discussions, employee performance reviews, and informal chit-chats. Interpersonal communication with those outside the business organization can be in various forms, too counting client meetings, employment interviews, or sales visits. So as to comprehend the principles of effective interpersonal communication, it is beneficial to look at the fundamental process of communication.

 
 

Soft Skills Journal, Interpersonal Communication, Circulatory System, Conflict Management, Facial Manifestation, Non Verbal Communication, Communication Channels, Business Organization, Facial Emotions, Organizational Existence.