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The IUP Journal of Soft Skills

Dec'12
Focus

Gone are the days when soft skills have been disregarded and shunned by several managers as being irrelevant or unimportant. Be it a technical expert or maverick, or financial wizard,

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Employability and Skill Sets of Newly Graduated Engineers
in India: A Study
Identifying the Major Components of Business Communication
and Their Relevance: A Conceptual Framework
Communication for Employment: The Hobbies Section
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Employability and Skill Sets of Newly Graduated Engineers in India: A Study

--Andreas Blom and Hiroshi Saeki

Shortage of skills remains one of the major constraints to continued growth of the Indian economy. This employer survey seeks to address this knowledge-gap by answering three questions: (1) Which skills do employers consider important when hiring new engineering graduates? (2) How satisfied are the employers with the skills of engineering graduates? and (3) In which important skills are the engineers falling short? The results confirm a widespread dissatisfaction with the current graduates. After classifying all skills by factor analysis, the authors conclude that employers perceive soft skills (core employability skills and communication skills) to be very important. The findings suggest that engineering education institutions should seek to improve the skill set of graduates, recognize the importance of soft skills, refocus the assessments, teaching-learning process and curricula from lower-order thinking skills, such as remembering and understanding, toward higher-order skills, such as analyzing and solving engineering problems, as well as creativity, and interact more with employers to understand the particular demand for skills in that region and sector.

Identifying the Major Components of Business Communication and Their Relevance: A Conceptual Framework

--Sanjay Shrivastava

The increasing global communication in international business has led to the rise of new business opportunities for business houses aspiring to operate on an international platform. The ability to communicate effectively in modern business environment is the determining factor to the overall success of a professional in the corporate world. It not only determines the efficient functioning, smooth operations, overall success and effectiveness of a business organization, but is also a crucial factor in nurturing the career and ensuring the growth of the professional. In today’s dynamic business scenario, it is highly significant to identify the valuable components forming multidimensional business communication contributing to the overall success and effectiveness of the entrepreneurial journey. The present research paper is an attempt to identify the components and their associated subcomponents structuring modern business communication and their relevance from the organizational and individual perspectives. The paper brings out the conceptual framework to determine and display how each component is correlated with its subcomponents to determine the comprehensive value and worth of business communication.

Communication for Employment: The Hobbies Section

--Iti Roychowdhury

While the average candidate devotes considerable time and skill in wording his qualifications and achievements in his/her Curriculum Vitae (CV), the section on hobbies is often neglected. Either it is worded carelessly without purpose or worded in run-of-the-mill fashion without imagination or attention to detail. The same applies to the face-to-face interview preparation. Candidates take great pains to prepare for interview questions on domain and even current affairs but hardly ever prepare to talk about this section. The aim of the present study is to explore how this section can be leveraged in the best possible manner to enhance the chances of recruitment.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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