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The IUP Journal of Organizational Behavior

Jan'13
Focus

Organizational research, in general, is biased towards business organizations. It is heartening, therefore, to come across research carried out in other types of organizations.

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Organizational Conflict Scale: Reexamining the Instrument
Leadership Effectiveness of Scientists in Indian Council of Agricultural Research
Job Satisfaction Among Government Doctors: An Exploratory Study
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Organizational Conflict Scale: Reexamining the Instrument

-- Aruna B Bhat, Santosh Rangnekar
and Mukesh Kumar Barua

This study helps in understanding the factors of conflict at various levels by reexamining the psychometric properties and construct validity of the instrument. The Organizational Conflict Scale (OCS) takes the form of a self-report questionnaire which identified three factors: conflict at individual level comprising six items, conflict at group level comprising four items and conflict at organizational level comprising six items. It was administered to a sample of 200 selected from various manufacturing, IT, hydro power and public sector organizations by convenience sampling. Analyses included scale reliabilities, mean and standard deviations and factor analysis using Principal Component Analysis. Whilst generally supportive of the OCS, the results suggest that further validation work is required. This could include consideration of the relationships between the OCS and other measures which have an impact on conflict and its related factors. The instrument’s internal and sequential consistencies were generally sound. The conceptual and methodological implications are discussed.

Article Price : Rs.50

Leadership Effectiveness of Scientists in Indian Council of Agricultural Research

--R V Satyanarayana Rao, K H Rao, Ananta Sarkar,
Debasmita Mishra and M M Anwer

The leadership effectiveness has long been held to be of consequence for achieving performance outcomes in research organizations. In this study, leadership effective-ness was examined among scientists in the ICAR institutions. Multinomial logistic regression analysis results indicated that there is evidence to suggest that respondent’s designation, educational qualification, total experience and discipline group affect the leadership effectiveness. However, there is no evidence to suggest that respondent’s, age, gender, number of days of technical training and management training affect the leadership effectiveness. It is suggested that specific behaviors included under task and relationship dimensions need to be advocated and practiced for leadership development. The results also indicated that these groups of researchers need to receive training in understanding leadership skills. Once they realize the need to have more flexibility in their leadership styles, they would be able to use the appropriate style depending on the situation. Further study is required to understand which combination of attitude and behavior is likely to be most effective in research organizations.

Article Price : Rs.50

Job Satisfaction Among Government Doctors: An Exploratory Study

--Ramesh Kumar Miryala and Shailaja Thangella

The study explores the factors influencing job satisfaction among doctors working in various government hospitals. The paper examines the components that bring in job satisfaction in a much detailed form. The data was collected from about 106 doctors working in cities, district head quarters and rural villages of the state of Andhra Pradesh in India. The findings of the study present the factors underlying job satisfaction among doctors working in government hospitals, which may help the policy makers to formulate policies needed for sustainable and higher health provision for the civilians of the nation.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Organizational Behavior