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The IUP Journal of Information Technology
Focus

Cloud computing has grabbed significant attention of organizations due to its potential benefits. It is a delivery model of on-demand computing resources over the Internet on a pay-for-use basis. The computing resources are elastic, which means it can be scaled up and down as per the demand easily and quickly. The resources can be everything from applications to data centers. The cloud services operate following the self-service pattern and a client only pays for what he/she uses.

However, cloud computing comes with several security threats arising from the shared and on-demand nature of the cloud resources. The multi-tenancy in public clouds throws critical threats such as data breaches and service abuses. If a multitenant cloud database is not designed with care, a single flaw in one tenant’s application could allow attackers to get access to not just that tenant’s data but every other tenant’s as well. The malicious hacker might delete the target’s data resulting in catastrophic consequences for the tenant. Another is traffic hijacking, where an attacker gains access to a tenant’s credentials; he/she eavesdrops on the activities and transactions and redirects the tenant’s clients to illegitimate sites. Denial of service has been a threat for years on the Internet. It has become more problematic with cloud due to the fact that tenants depend on the service 24/7. It proves costly not only for the cloud provider but also the tenants. Cloud computing becomes very attractive and effective when adequate tough security measures are in place. As a result, security in cloud computing attracts ample research attention.

The first paper, “Hybrid Model for Data Security in Cloud”, by Ogwueleka Francisca Nonyehem and Moses Timothy, proposes a hybrid model for data security in cloud computing. The model combines a novel spectral graph theoretic approach to user identification using hand geometry and block-level deduplication with encrypted data model. The hybrid model has two authentication layers that ensure data is not being abused or leaked. The authors claim that the approach provides a greater security solution in cloud computing.

The second paper, “An Assessment of the Websites of Power Distribution Companies in the National Capital Region”, by Varun Prakash and Vipin Khurana, presents a quality assessment of the websites of power distribution companies. The paper reports that the companies running on Public-Private Partnership (PPP) mode score high based on Web Assessment Index (WAI), while the state run companies fail to meet the quality parameters.

The third paper, “E-Governance: An Analysis of Citizens’ Perception”, by Shruti Agrawal, Poojae Sethi and Manish Mittal, provides an analysis of citizens’ perception of e-governance. The paper finds that the demographic factors considered in the study do not influence e-government acceptance and usage.
The last paper, “An Analysis of Xbrl Adoption in India Using Technology Acceptance Model”, by Vineet Chouhan and Shubham Goswami, presents a study on the adoption of Extensible Business Reporting Language (XBRL) in the country. Using technology acceptance model, the paper finds that the perception of financial experts towards XBRL is encouraging and it offers a lot of benefits to them.

-- A C Ojha
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Information Technology