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Management

HRM Review


July' 02
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Delegation - A Managerial Tool
On the Wrong Foot - Bata India
Microsoft
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The Art of Delegation

-- Gerard M Blair

Delegation is a skill we have all heard about but which only a few understand. It can be used either as an excuse for dumping failure onto the shoulders of subordinates, or as a dynamic tool for motivating and training your team to realize its full potential.

Delegation - A Managerial Tool

-- PVL Raju

Delegation is a managerial tool that makes managers function effectively. When used appropriately, managers can spur their employees to contribute significantly towards organizational effectiveness and provide them with a career path. The article looks at various aspects of the delegation process and methods that make it an effective tool.

Article Price : Rs.50

Do Your Employees Need Intercultural Services?

-- Gary M Wederspahn

The cross-border reach of corporations and organizations has been growing rapidly for the past two decades. It has now has become the order of the day. These developments have given rise to new organizations that bring together individuals and groups from different national and organizational cultures. Employees need to be prepared to be able to effectively handle intercultural tasks.

Postcards from the Edge

The recession in the software industry, in the recent past led to job and salary cuts. This article explains how some of India's leading IT companies slashed pay, cut perks, and pruned their workforce without making their employees unhappy.

Cult or Culture

-- Julie Cook

The need for association in a family-type setting remains a basic human need, even when the traditional family has changed its face. Increasingly, people are turning to the workplace and their co-workers to fill in the void. Critics opine that supplying employees with all the amenities of home, while fostering a sense of family alliance could be turning workforces into corporate cults.

Goals: A Self-limiting Proposition

-- Gene Bellinger

Motivational literature has always presented goals as a driving factor. They create a sense of balance and provide direction. Can goals turn into stumbling-blocks? In this article, the author argues for goals as being self-limiting propositions.

15 Myths and Misconceptions About Job-hunting

-- Randall S Hansen

In today's highly competitive job market, job-hunting has turned difficult. Job seekers are usually carried away with a lot of misconceptions and illusions. This article exhibits 15 myths and misconceptions about job-hunting. It gives you an insight into how many you believed in "to be" correct.

Women, Will they Reach the Topslot?

-- Anjali Prayag

Girls do better than boys in academics. But at the cross roads of their professional courses and careers, most prefer to take the back seat. Why are they in the shadows and very rarely in the limelight? Why does this happen and will this situation change?

HR as a Competitive Advantage Rather Than a Roadblock!

-- John F Williams

HR should be at the core of workforce management. In many organizations, it is not. HR departments are typically staffed with people who do not have the required skills and are not given enough latitude to fulfill their objectives. An effectively managed workforce provides a very definite competitive advantage, to those firms that are savvy and progressive enough to leverage the HR department appropriately.

Human Capital Index®: Human Capital as a Lead Indicator of Shareholder Value

Organizations have long-focused resources on other aspects of their companies such as infrastructure, R&D, sales and advertising. Watson Wyatt's Human Capital Index research finds outif you hire the right people, create an environment that supports creative thinking and increased productivity, leveraged by technology, you'll reap the rewards.

On the Wrong Foot - Bata India

-- A Mukund

This case study focuses on the HR problems faced by Bata India. The management's inability to deal with labor strife had resulted in huge losses for the company. After a brief turnaround of four years (1996-1999), Bata was once again moving towards a decline. The case highlights various HR issues, which Bata has to immediately deal with in order to have productive workforce.

Article Price : Rs.50

Microsoft

-- A Mukund

Microsoft’s story began in December 1974, when Bill Gates and his friend Paul Allen saw an article in Popular Electronics, describing a new “personal computer” called the MITS Altair 8800. The Altair was very different from the mainframe computers used back then. It was a build-it-yourself kit for hobbyists. What arrived in the mail wasn’t a fully assembled computer, just some bags of parts and a set of photocopied instructions. After a few weeks of soldering, they ended up with a computer roughly the size of a breadbox, with rows of switches and blinking lights. It wasn’t much to look at, and it was pretty much impossible to make it do anything useful. However, they perceived the Altair to be the start of a revolution that would change the world.

Article Price : Rs.50

HR Perspectives

  • Change the Way You Persuade

  • How Resilience Works

  • Six Myths About Informal Networks

  • Stock Ownership and Employee Motivation

  • Using Teams Successfully

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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