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Focus

It is a matter of common sense that banks under the pressure of competition constantly look for newer ways of widening their geographical reach and range of products to achieve economies of scale and scope, improving their efficiency and one such commonest tool among the newer ways is `mergers'. Research too reveals that businesses with above-average margins often resort to mergers for rapidly increasing their sales (Sorensen, 2000). Even Andrade et al. (2002) argue that most of the reasons for mergers provided by economic theorysuch as efficiency-related reasons, attempts to increase market power, market discipline, agency costs, or diversificationare "relevant to a comprehensive understanding of what drives acquisitions".

As against this commonly held belief, the authors, Carsten Lausberg and Teresa Stahl of the first article of this issue, "Motives and Non-Economic Reasons for Bank Mergers and Acquisitions", argue that in the light of recent forays under the discipline of behavioral finance, there is a need to look at non-economic reasons such as motives of the decision makers in the organization, to have a complete understanding of the underlying reasons for mergers. Accordingly, the authors have explored to study the influence of four select motives of decision makers namely, power motive, achievement motive, sensation-seeking motive and prestige motive on mergers decision in the banks. They have also explained the underlying principles of management and psychology that influenced their formation of the hypothesis for empirical investigation. The hypothesis was tested using the methods of questioning, drawing personality inventories and scenarios on a sample selected from German banks that have witnessed mergers during the years 2004-2008. The sample consisted of 20 German bank managers involved in mergers and 40 subjects of a control group. The multiple regression analysis indicates that there is a scope for predicting the behavior of the decision makers depending on the prominence of the four motives. The results also indicate that managers do not mind in accepting greater economic disadvantages while following their own motives. It thus becomes evident that there are also non-economic reasons that influence mergers in banks. However, there is a need for carrying out these studies with a larger, and randomly chosen sample for drawing inferences of statistically significant nature.

There is another interesting article on mergers in banks, "Effect of Mergers on Efficiency and Productivity: Some Evidence for Banks in Malaysia". The authors, Alias Radam, A H Baharom, A M Dayang-Affizzah and Farhana Ismail of the article, have investigated the impact of mergers on improving efficiency of service delivery to the public as also the productivity in banks of Malaysia that have undergone mergers during the period 1993-2004. Using Data Envelopment Analysis and Malmquist Index Approach they have evaluated technical efficiency, efficiency change, technical change and productivity of merged banks and found that on an average productivity in banking institutions increased at an annual rate of 5.8% over the period of study. The study also revealed that much of the improvement in productivity is more due to technical change that has come up subsequent to mergers than the improvement in efficient change.

The authors, B S Bodla and Richa Verma of the third article of the issue, "Credit Risk Management Framework at Banks in India", studied the implementation of credit risk management framework by commercial banks in India by carrying out a survey. The study revealed that the authority for approval of credit risk policy in banks rest with board of directors. Risk rating activity is found to be the major tool of credit risk management and the same is carried out annually. About 60% of the surveyed banks preferred risk adjusted pricing of the portfolio. Around 73% of banks have clearly defined their off-balance sheet exposure. However, derivatives are seldom used as tools of credit risk management. The survey results indicate that by and large the credit risk management model adopted by the Indian banks is in conformity with the Reserve Bank of India guidelines.

In the last article of the issue, "On the Merits of Equated Monthly Installments Method of Term Financing: Some Analytics and Arithmetics", the authors, S K Bose and D D Mukherjee, have carried out a survey to ascertain the response of the borrower and lenders on certain issues pertaining to Equated Monthly Instalments (EMI) method of financing. The authors have retail worked out the formula for EMIs in various periodicities of compounding with the common base of monthly reducing balance and monthly repayment of installments. They have also studied the impact of varying interest rates and varying periodicities of compounding on the EMIs and also the reaction of the borrowers and lenders there of against and summarized the findings.

- GRK Murty
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Bank Management