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Focus

The role of higher education in today's world is immense, complex and vital. A wide range of challenges and opportunities are emerging, most significant of which are the challenges associated with the shifting perspective of knowledge itself, which are strongly influencing the role and responsibility of the institutions of higher learning. As a result, these institutions have a major responsibility of sharing, applying and creating knowledge in a globalizing world. They fuel the driving forces of the transformation towards a global knowledge society, and have certain capacity to steer, and eventually to correct, the direction of trends within globalization.

In this regard, it is necessary to understand the type of knowledge required to be provided in different institutions, the type of curriculum to be developed, and the type of pedagogical approaches that need to be adopted, to bring about a sea change in the transaction of the curriculum. The present issue attempts to focus on some of the above pertinent topics.

The journal opens with an article titled "Humboldt's Unity of Research and Teaching: Influence on the Philosophy and Development of Higher Education in the US". The author, Frankie P Albritton Jr., strongly recommends the application of Humboldt's philosophy in the 21st century, as it provides scope for the inclusion and scrutiny of all subjects, under the principles of scientific examination, and be free from religious or governmental dogma. This philosophy believes that scientific research should develop the overall education of an individual.

The demands of the world can only be addressed when human potential is fully tapped and refined. This is possible by introducing special courses on business management based on local resources in their business curricula, so as to tap the latent natural talent of the students. The paper, "The Need of Region-Specific Resource-Focused Education for Affiliated B-Schools in Andhra Pradesh", by Tapal Dulababu, proposes introducing business education that encourages the utility of local resources and local talent.

The paper, "Strategies for Technology-Based Learning in Higher Education", by Ioan Andone and Napoleon-Alexandru Sireteanu, explains how to use the results and technology of new fields of research and development, such as semantic web and web intelligence, to make web-based education more effective and appealing to learners, teachers, and authors alike. The authors integrate the examinations of learning-oriented topics such as learner modeling, learning management, learning communities, ontological engineering of web-based learning, and related topics, with these technical topics. It is a thorough and highly useful presentation on the confluence of the technical aspects of the semantic web and the field of education, or the art of teaching.

Changes in the economic and social fundamentals call for transformation in the skills, capabilities and attitudes of the masses. This requires a shift in the delivery and pedagogy used in the current education system, right from breaking time and distance barriers to facilitating collaboration and knowledge sharing among geographically distributed students. In the current information society, there is an emergence of lifelong learners, as the shelf life of knowledge and information decreases. In such a scenario, education, which always plays a critical role in the economic and social growth of any country, becomes even more important. Distance Education (DE) is a boon to many underprivileged and illiterates who are in need of jobs, yet are simultaneously seeking to continue further education. With such high significance of the distance mode of education, handling knowledge is important. The paper, "Process Mapping in Educational InstitutionsA Tool to Enhance Knowledge-Based Approaches: A Study of the Distance Education System", by Shulagna Sarkar, advocates the use of process mapping as a technique to identify the grey areas of the DE system, and how it ultimately provides a platform for enhancing knowledge.

Student ratings of teaching serve as an important component of many faculty evaluation systems. Either by design or default, institutions often place great weightage on student rating data to make decisions that impact faculty rewards, career progress and professional growth. It is critical that student rating forms be designed and constructed in such a way that it provides valid and reliable information for these purposes. Keeping the above objective as the focus, the paper, "Should We Trust Students' Evaluation? A Study in an Italian University", by Daniel Piana and Tommaso Agasisti, attempts to suggest a few guidelines to introduce student evaluation in universities, so as to make it more effective and beneficial to the students and the teachers.

School dropouts is a very common term found in the daily vocabulary. It refers to those who leave studies midway for a variety of reasons, ranging from lack of finances to family problems, to early marriage. Though this decision may be endorsed by people who actually face the problems, it may backfire in a totalitarian situation. The final article, titled "Marginalization of School Dropouts in the New Economy", by Devi Prasad Mahapatra, addresses this particularly sensitive issue. The author proposes to arrest the rate of school dropouts in the country, as he feels that it is the only way to stop their undue exploitation. He provides several inputs regarding child labor, corporate social responsibility, social enlightenment and economic empowerment. The inclusive model proposed by Dr. Reddy's Foundation (DRF) adds authenticity to the article. An extremely pragmatic approach to address the problem of marginalization, the LABS model, is used by DRF to impart a specific training-oriented program to the learners. It is a one-of-its-kind model which recognizes the problems of these dropouts and attempts to find long-lasting solutions.

-- N C Padmini
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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