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It has come to the notice of public
organizations which are seeking ways for improving the efficiency for rendering
better services to their citizen. Across the world, the governments have
started utilizing the potential of technology as a credible solution for
delivering online information and services as it facilitates people to access
public services sitting their homes or offices. In order to take the
advantages of E-governance, a rapid transformation is required in terms
of technological changes, management issues and also financial
aspects. Hence, this paper has attempted to address both the issues
and challenges in E-governance planning.
Electronic governance is popularly known as E-governance or e-gov., which
is defined as the application of Information Technology (IT) to the functioning
of the government. It doesn't mean the proliferation of computers and
accessories, and is basically a political decision which warrants for discipline,
attitudinal change in officers, employees and massive government process
re-engineering. With the passage of time it can be thought of as application of IT to
government operations so as to accomplish an efficient and transparent performance
of government functions. In other way, we can say that it is the application of
IT to the government processes to bring Simple, Moral and Accountable,
Responsive and Transparent (SMART) governance.
The primary objective of E-governance is to aid and streamline governance
for all parties, which may be governments, citizens or businesses. Through
deploying Information and Communication Technologies (ICTs) we can connect all the
three parties and support and stimulate good governance, hence the objectives of
E_governance are similar to the objectives of good governance which can
be thought of as an exercise of economic, political and administrative authority
to better manage the affairs of a country at all levels. Conversely,
accomplishing the public's needs and aspirations satisfactorily on the front office side can
be constituted as an external objective. Facilitating to perform the work
efficiently, effectively and speedily constitute the internal objective of E-governance
in government operations.
Three primary players that are prominent in E-governance concepts
are government, citizens and business, and the most noteworthy interactions
are Government to Consumer (G2C), Government to Business (G2B) and
Government to Government (G2G). |
