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The IUP Journal of Systems Management

February '10
Focus

The development and implementation of E-governance have various issues and challenges, such as severe financial constraints, re-engineering of the existing bureaucratic processes and unavailability of skilled professionals in advanced networking technologies.

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Role of Information Technology in Enabling E-Governance
Competitive Advantage Using Information Systems Outsourcing: A Framework
Advanced Application of Taguchi's Loss Function
Integration of Fuzzy and Genetic Algorithm for E-Readiness
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Role of Information Technology in Enabling E-Governance

-- Anchal Singh

The advent of Information Technology (IT) has transformed the way people live, communicate and work. It has been seen that while private companies are able to reap the advantages of Information and Communication Technology (ICT) for improving their business, the government is lagging behind in terms of offering services to the people. The typical features like bureaucracy and unwillingness to change the public domain have caused much criticism regarding the government services and the possible outcomes with regard to government and citizen relationships leading thereby to low public participation and trust in government services. It has come to the notice of public organizations which are seeking ways for improving the efficiency for rendering better services to their citizen. Across the world, the governments have started utilizing the potential of technology as a credible solution for delivering online information and services as it facilitates people to access public services sitting their homes or offices. In order to take the advantages of E-governance, a rapid transformation is required in terms of technological changes, management issues and also financial aspects. Hence, this paper has attempted to address both the issues and challenges in E-governance planning.

Competitive Advantage Using Information Systems Outsourcing: A Framework

-- P Sashikala

Today's competitive and demanding environment has forced players in the marketplace to be more efficient, to emphasize on a leaner organization and continuously innovate new procedures to be ahead of competitors. Adding final consumer value to the product or service in the form of lower prices, quality and better service has become an essential requirement in the global marketplace. The purpose of this study is to present a theoretical framework for outsourcing actions as a guideline for companies on why and how to outsource. It gives an insight into Information Systems (IS) outsourcing as a new and promising trend in the global environment while presenting the main IS areas of outsourcing as well as its advantages and disadvantages. In order to effectively implement outsourcing, commitment from top to bottom management, and understanding of all the stages and implications of outsourcing are required. The results and overall reasons of outsourcing should focus on adding value to the final consumer of the product or service. By achieving lower logistic costs and higher level of quality and expertise, the results can be used to add value to the consumer.

Advanced Application of Taguchi's Loss Function

-- Nikhat Afshan and Sunil Bhardwaj

Taguchi's loss function has immensely contributed to reduction of losses incurred by the society. It has been successfully used in services and manufacturing industries and has helped in reducing losses caused by variation of desired characteristics. This study shows that its application in various fields has helped in better decision making, quality improvement and highlighted its advantages over the traditional theory of quality.

Integration of Fuzzy and Genetic Algorithm for E-Readiness

-- L Pradhan, B B Mohapatra, S Dehuri and A K Panda

In this paper, an integrated framework of Fuzzy Logic (FL) and Genetic Algorithms (GAs) is used to quantify the value of e-readiness of a country. The motivation behind FL for measuring the e-readiness of a nation is to process heterogeneous indicators with imprecise values. However, there is a problem of large number of fuzzy rules in utilizing the FL for this purpose. The number of fuzzy rules is growing exponentially with the number of indicators and the number of fuzzy sets/linguistic values. Hence, such an intractable problem is very difficult to solve by deterministic or greedy approaches. Therefore, it is integrating to combine the best attributes of GAs and FL for optimizing the number of rules, which are plagued with ample local optima. The effectiveness of the proposed integrated framework is demonstrated using the data contributed by Economist Intelligence Unit (EIU).

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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