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Management
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March'03
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Value Addition by Cooperatives: `Alu' in Thailand
MusicWorld: Redefining Indian Music Retailing
Starbucks: Reinventing Coffee
Welldome Limited: `Project Milestone'
The Gillette Company
The Launch of Nestlé Butter
`All Out': Marketing a Mosquito Repellant
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Value Addition by Cooperatives: `Alu' in Thailand

--Prof. Sukhpal Singh

The case study discusses the `Alu' potato chips venture in Thailand undertaken by the San Sai Land Settlement Cooperative (SSLSC). A brief history of the evolution of the cooperative sector in Thailand is given, along with information about changes in the business environment that led to the emergence of new generation cooperatives. The case describes in detail, the issue of potato farming in Thailand and SSLSC's role in the same. It goes on to discuss the reasons behind the start of the `Alu' venture. The case also covers marketing strategies adopted for the chips venture and the various developmental projects undertaken by the cooperative.

Article Price : Rs.50

MusicWorld: Redefining Indian Music Retailing

--A Mukund

The case study examines the strategies adopted by MusicWorld, a group company of the diversified Indian business house of RPG. The case discusses the background of the players who set up MusicWorld (RPG group and Saregama) and their role in establishing MusicWorld as the largest music retailing store network in India. The marketing strategies adopted by the company, especially on the retail format of the store and the promotion front, are also explored in detail.

Article Price : Rs.50

Starbucks: Reinventing Coffee

--Prof. A V Vedpuriswar

The case study explores the strategies adopted by the world's most successful and famous coffee retailing venture, the US-based Starbucks, over the decades. Information is given about the global coffee industry and the evolution of the specialty coffee segment. Starbucks' entry into the segment is examined in detail. The company's initial years and the role played by Howard Schultz in its success are also discussed. The case discusses Starbucks' product line, and the strategies relating to brand building, store management, human resources and operations. The case also discusses in-depth, the company's growth strategies and its initiatives to globalize.

Article Price : Rs.50

Welldome Limited: `Project Milestone'

--Prof. Sushil Bahl

The case study explores the circumstances in which a leading Indian pharmaceutical company, Welldome Ltd.* implemented a Voluntary Retirement Scheme (VRS). Welldome had acquired a smaller, loss-making pharmaceutical company and wanted to shed some of its workforce, in order to make the merged entity much more efficient and profitable. The case examines the resistance to the VRS from a section of the workers and the tactics utilized by the company to tackle the crisis. Thereafter, details of the VRS are provided along with information on how the scheme was marketed to the employees. Finally, the results of the VRS implementation are examined.

Article Price : Rs.50

The Gillette Company

--Prof. Senthil Ganesan and Debanjan Bhattacharya

The case study describes the product development strategies of the world's number one shaving products company, Gillette, over the decades. A detailed history of the company is given that primarily focuses on its various acquisitions. The case explores the rationale behind Gillette consciously diversifying its product mix and then fine-tuning the same. The strategies put in place by the company for developing and marketing two of its globally successful brands, Sensor and Mach3 are discussed in detail.

Article Price : Rs.50

The Launch of Nestlé Butter

--  Dr. Anita Goyal

The case study discusses the entry of leading fast moving consumer goods company Nestlé India, into the `table butter' segment of the Indian dairy products market, in 2001. Besides providing a brief history of Nestlé India and its parent Unilever, the case examines the rationale behind the move to enter the butter segment, in the light of the fact that the company was already present in the dairy products market in the country. The marketing strategies adopted by the company to promote the brand are explored in detail. The case also discusses the initial response to the brand in the market and briefly comments on its future prospects, considering the virtual stranglehold of the leading table butter brand, Amul.

Article Price : Rs.50

All Out': Marketing a Mosquito Repellant

--Prof. SS George and A Mukund

The case study examines the success of the `All Out' mosquito repellant brand launched by a small Indian company, Karamchand Appliances Pvt. Ltd. (KAPL). KAPL was responsible for introducing `vaporizers' in the Indian mosquito repellant market, which had, till its entry, been dominated by mosquito coils and mats. The marketing strategies that helped the company to become a leader in the segment, even while competing against financially stronger players, are examined in detail. Specifically, the company's product development, promotion, distribution and pricing strategies are studied. The case also discusses the brand's future prospects, in the light of the allegations that it contains certain harmful chemicals.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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