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The IUP Journal of Management Research :
Volunteer Management for NGOs
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Volunteers are the key to success of any NGO. The objective of this project is to prepare a manual for effective management of the change agents (volunteers) of the Byrraju Foundation by studying the existing best practices in the field of volunteering. The manual specifies what the Foundation expects from its change agents. The article concludes that preparing a volunteer manual is quite different from preparing an employee manual, which most organizations possess. The Volunteer Management Manual, prepared as a result of this project is, therefore, a distillation of best practices and has been prepared keeping in mind the present and future changes in the field of volunteering.

 
 
 

Non-governmental Organizations (NGOs) bridge the gap between the haves and have-nots in the society. They provide a platform for addressing and solving the needs of the community. Volunteers are the key to success of any NGO. This article provides an insight into the management of volunteers by studying the existing best practices in the field of volunteering and devising a suitable manual/guidebook. This work was carried out at the Byrraju Foundation, Hyderabad (hereinafter referred to as `the Foundation').

The Foundation distinguishes itself from other NGOs by its approach and emphasis on creating `soft infrastructure' to capture and systematize the knowledge process that goes into the design and implementation of the rural initiatives. In the Foundation, the methods and practices are designed, based on `the need identification process', conceived through solutions and measured experience. In the larger framework, the creation of knowledge process can be done which inturn can be replicated with needful minimal customization.

The backbone of all activities of the Foundation is a dense network of volunteers-the Foundation calls them `Change Agents'. The change agents are a committed pool of volunteers who have a passion for making a difference to, rural India. The Byrraju Foundation believes that the task of Rural Transformation is big enough to accommodate anybody who wants to contribute positively to the benefit of the community.

 
 
 

Management Research Journal, Volunteer Management, Non-governmental Organizations, NGOs, Byrraju Foundation, Knowledge Process, Rural Transformation, HR Policies, Recruitment Policy, Volunteer Management, Grievance Policy, Volunteer Management Manual.