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The IUP Journal of Management Research


March' 06
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NGOs: Roles and Responsibilities
Institutionalizing Support to SHGs: The APMAS Experience
Volunteer Management for NGOs
Sustainable Rural Transformation: Experiences of the Byrraju Foundation
Enhancing Success Rate among Start-up Enterprises
Information Content of Bonus Issues of Selected Companies from the Indian Industrial Sector during 2000-04: An Empirical Analysis
Structural Components of Production Organizations
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NGOs: Roles and Responsibilities

-- Deepak Kumar

This article discusses the distinctive roles played by the NGOs aiming primarily at the well-being of the society. It also discusses the responsibilities of NGOs towards the people by looking after their needs and empowering them with both financial and non-financial support.

Article Price : Rs.50

Institutionalizing Support to SHGs: The APMAS Experience

-- C S Reddy,
Jennifer Livingstone and Sandeep Manak

Microfinance has developed over the past several years as an effective tool to combat poverty, especially in rural areas, and bring about development. Hundreds of organizations are working in this sector including the APMAS in Andhra Pradesh. Founded in 2001, APMAS is unique in its business model. It acts as a support organization to the self-help movement. Through its service offerings, it helps to strengthen the Self-help Groups (SHGs) by assessing their operations, and offering advice on capacity building. It also has a strong research and advocacy group that has facilitated several key workshops to foster innovation and collaboration in the self-help movement. APMAS has begun its operations towards promoting livelihood, taking advantage of its experience of quality assessment and enhancement. Some of their key implementation experiences and lessons learned, are highlighted in this article.

Article Price : Rs.50

Volunteer Management for NGOs

-- Harsh Bhargava and Parthib Sarkar

Volunteers are the key to success of any NGO. The objective of this project is to prepare a manual for effective management of the change agents (volunteers) of the Byrraju Foundation by studying the existing best practices in the field of volunteering. The manual specifies what the Foundation expects from its change agents. The article concludes that preparing a volunteer manual is quite different from preparing an employee manual, which most organizations possess. The Volunteer Management Manual, prepared as a result of this project is, therefore, a distillation of best practices and has been prepared keeping in mind the present and future changes in the field of volunteering.

Article Price : Rs.50

Sustainable Rural Transformation: Experiences of the Byrraju Foundation

-- T L S Bhaskar and Verghese Jacob

This article outlines the history and functioning of the Byrraju Foundation with a special focus on its delivery modules. All internal and external activities of the Foundation are broken down into modules with well-defined value creation processes. These modules directly touch the lives of the beneficiaries. Examples of such modules are primary healthcare, school education, waste management and livelihood. The beneficiaries are the customers of these modules. One of the key values of the Foundation is to integrate and effectively use the applications of information and technology in an effort towards achieving sustainable development. Programs like Project Ashwini, I-Shravan, and Swathi are initiated by the Foundation to use technology effectively in order to address the day-to-day problems at the village level, thereby impacting the lives of the beneficiaries. The Foundation, thus, aims at building trust with the village community before initiating programs in delivery modules or entering into long-term collaborations with corporates which are willing to associate in a partnership-based development.

Article Price : Rs.50

Enhancing Success Rate among Start-up Enterprises

-- C Venkata Ramana,
A Ramachandra Aryasri and D Nagayya

This article presents the pre-requisites for start-up enterprises, and looks at the various aspects on which entrepreneurs have to take decisions while promoting their start-up enterprises. Four major deterrents for starting a new business are opportunity cost, ambiguity aversion, lack of capital, and cultural inhibitions. Testing the entrepreneurial potential in a promoter helps in identifying the strengths and weaknesses of the person. The stages of business development, causes of business failures, and the pros and cons of a few aspects on which the entrepreneurs have to take key decisions are highlighted in the article.

These are:

(a) doing business in teams vs. solo;

(b) taking loan vs. venture capital;

(c) business school education vs. gaining work experience; and

(d) innovation vs. imitation. The article suggests strategies for overcoming seven typical business crises, starting crisis, cash crisis, delegation crisis, leadership crisis, financial crisis, prosperity crisis, and management succession crisis. While suggesting that the severity of the crises needs to be minimized or preferably, the authors also emphasize that care should be taken to ensure that the crises do not occur, by effective planning. Along with planning, thoughtful execution and monitoring of key parameters form the main elements of the success of start-up enterprises.

Article Price : Rs.50

Information Content of Bonus Issues of Selected Companies from the Indian Industrial Sector during 2000-04: An Empirical Analysis

-- Munmun Mohanty

The issue of bonus shares is considered important from an investor's perspective. It is believed to induce an upward revision in expectations regarding future earnings and dividends. To accountants, however, it has no real economic significance. The aim of this article is to find out whether investors actually attach some kind of importance to the announcement of bonus issues or not. This has been studied by tracing the behavior or share returns around the announcement period. The usual event study methodology has been used for this purpose. The results show that investors give less importance to the announcement of bonus issues.

Article Price : Rs.50

Structural Components of Production Organizations

-- Purnima Agarwal and Jaya Chitranshi

There is a perennial need for structural changes in organizations to keep pace with technological advancements and improvement in the competency levels of employees. The basic purpose of this study is to pinpoint the type of changes which have occurred in the structural components of production organizations. A questionnaire on the perceived institutionalized structures is given to 262 managers working in five well-established, ISO-certified, production organizations of Lucknow. On the basis of the Principal Component Analysis, five components of perceived institutionalized structures have emerged, namely, systems, role of top management, rule-bound approach, role of first-line supervisor, and environmental uncertainty and need for social approval. Systems was found to be the most prevalent structural component followed by the rule-bound approach and environmental uncertainty and need for social approval. First-line supervisors were found to have limited discretion and top management was found to have little control in production organizations.

Article Price : Rs.50

The Venture Development Processes of "Sustainable" Entrepreneurs

The research paper educates the aspiring and budding entrepreneurs about how new ventures can meet economic, social and environmental objectives. It dicusses the "venture development process", with the help of which entrepreneurs can recognize the opportunity and launch their ventures by assembling the available resources.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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