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The IUP Journal of Brand Management


March' 06
Focus Areas
  • Brand Equity

  • Brand Image

  • Brand Extension

  • Brand valuation

  • Brand Associations

Articles
   
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Brand and Branding: A Research Perspective
Maturity Model for Autonomy: A Step towards Establishing Brands by Professional Institutes in India
Customer Equity Management
Partnerships and Cause-related Marketing: Building Brands for the Future
Branding in a Crowded Market: A 3-D Framework for Commodity Branding
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Brand and Branding: A Research Perspective

-- Anand Agrawal

There has been a consistent and continuous evolution of the concepts of brand and branding both in practice, research, and literature. This article aims at a wide literature review on brandingwith a research perspectiveto provide a broad comprehension of the areas like brand loyalty, brand awareness, perceived quality, brand associations and brand extensions.

Article Price : Rs.50

Maturity Model for Autonomy: A Step towards Establishing Brands by Professional Institutes in India

-- U P Kulkarni and J V Vadavi

Quality of education should be a high priority area in any country. With several technical institutions coming upbesides the IITs and NITsin India, there has been a phenomenal change in the perception of the objective of education. There is a continuous change in the educational system of our country. Today, at a time when the system is transforming itself to a framework that includes the models of autonomy and deemed university, the time is ripe to discuss whether the brand names in the educational sector are matured enough to take the challenges of the educational system. Various observations of the authors on the existing and expected maturity levels of various brands in the educational field are discussed in this article. The authors highlight the fact that quality depends on the effectiveness of the process of education, thereby highlighting the importance of `process maturity' rather than `people maturity', in order to establish a brand name in the educational sector of India.

Article Price : Rs.50

Customer Equity Management

-- Subhadip Roy

Contemporary writers on marketing are emphasizing on the need of a methodology to compute customer equity, i.e., the return which the company gets from investing its resources on a customer. The emphasis is shifting from managing brand equity to managing customer equity. If this is calculated successfully, it will help the company in finding out its `profitable customers' for efficient resources allocation. This article introduces the concept of customer equity and its basic tenets. The article also talks about the drivers of customer equity and the major challenges of customer equity management. It ends with a note on the options available for the firm to enhance customer equity.

Article Price : Rs.50

Partnerships and Cause-related Marketing: Building Brands for the Future

-- Aniisu K Verghese

Cause-related Marketing (CRM) and Corporate Social Responsibility (CSR) can go a long way in building a reliable brand image and reputation. While campaigns vary in their scope and design, the nature of such relationships carry common elements like synergy, trust and influence. This article looks closely at some of the key factors that need scrutiny while arriving at a robust and reputed campaign from the standpoint of communication, marketing and social responsibility. The mode of partnerships enables an organization to build loyalty amongst shareholders, develop strong local and global relationships, enter new markets, and generate positive publicity. The source of information for this article is both from primary and secondary data. Given the significance that companies place on their corporate culture and how they use their core values to determine CSR initiatives, it is important for developing organizations and donorswho want to explore partnerships with companiesto understand corporate culture, the history of corporate philanthropy, and core business values. This knowledge will help frame an exploratory dialog and set the parameters for what might be possible in a partnership.

Article Price : Rs.50

Branding in a Crowded Market: A 3-D Framework for Commodity Branding

-- Tapan K Panda, Ashish Sadh and Tapas K Panda

The globalization of Indian economy has changed the competitive landscape of Indian business. This simple phenomenon is so pervasive that it has not only brought large number of products and brand alternatives to the Indian market but has also significantly influenced the consumption pattern of Indian consumers. Today, consumers are informed enough to chose from a basket of alternatives. This has led to a growing consciousness about health and hygiene; rising demands for more diverse and sophisticated choices; and increasing concerns about the origin, quality, and safety of the product purchased by the consumers. All these have opened up a great new opportunity for branding of commodities. For a long time, it was felt that branding commodities was far too complicated and expensive an option to consider. However, with the changing times, stagnated markets and newer opportunities, these perceptions are changing. This article begins by exploring the basic concept behind the branding of a commodity. The authors discuss the issues like the importance of commodity branding, the rationale behind them and the feasibility of branding different commodities. Having laid the ground work, the article turns towards some of the hidden perspectives embedded in the concept of commodity branding issues like "country of origin", "consumer evolution", "demand supply equation", "packaging" and "distribution". The authors propose a 3-D framework with the dimensions of product augmentation, corporate image effect and service/delivery augmentation as a basis for the four suggested commodity branding strategies: Category/Generic Branding, Strategy of Product Differentiation, Ingredient Branding Strategy, and Branding of the Delivery Channel. Finally, the authors recommend a comprehensive three-step processsegmentation of the market, creating a value offering through differentiation and delivering the value-added offerfor the implementation of strategies, for commodity branding.

Article Price : Rs.50

Tanishq: Building a Jewellery Brand

-- Gayatridevi N

Word Craft

The book, Word Craft, takes us into the wonderful world of creating and propagating brand names. The author takes up the case of five millennium brands: Porsche Cayenne, BlackBerry, Accenture, Viagra and IBM E-Business. Each of these brands represents the new age industries in their respective segments.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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