The practice of Quality Circles (QCs) has emerged as one of the more widespread organizational interventions during the last twenty years. QCs refer to small groups of employees belonging to the same work area or group, who meet voluntarily and regularly to identify, analyze and resolve problems related to their work area. QCs offer employees an opportunity to use their creative abilities and to care about their jobs. The QC movement in Bharat Heavy Electricals Ltd. (BHEL) unit is spread across the organization so that every employee is involved in improvement activities. Each QC has at least ten employees so that they benefit from the creative contribution of all the employees.

Today, `quality' is the key word of every organization. With fast developments and changes in the market place, competition is becoming fiercer day by day and `quality' is given utmost importance and attention. In the words of Bill Gates, "the successful companies of next decade will be the ones that use digital tools to reinvent the way they work. The companies will make decisions quickly, act efficiently and touch their customer in a positive way".

The growing demands and expectations of better educated people in the workforce must be dealt with by a cooperative approach which develops mutual respect between workers and supervisors, and also between subordinates and managers. This cooperative approach, which is at the root of all quality circles, requires that both groups stop thinking about "us versus them" and start thinking in terms of "us". When quality circles were first formed in a few companies in Japan in the early 1960s, many observers felt that the concept would thrive only in an environment characteristics of Japan. When circles were formed in Taiwan and Korea towards the end of 1960s, many thought that oriental ethics might be the essential basis for circles. Today, with circles mushrooming in the United States, South America, Europe, and Southeast Asia, most people realize that the general principles of quality circles are universal and are accepted in most countries the world over.

Management Research Journal, Bharat Heavy Electricals Limited, Organizational Interventions, Profitable Organization, International Agencies, Heavy Engineering Industry, Research and Development Department, Indian Multinational Engineering Enterprises, Quality Products, Human Resource Development Institute, HRDI, High Pressure Boiler Plants, HPBPs, Seamless Steel Tube Plants, SSTPs, Quality Control Circles.