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The IUP Journal of Management Research


March' 07

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Motivators for Purchase of Durables for Rural and Urban Consumers of Punjab: A Case Study
Are Dividends in Vogue in India? An Empirical Study of Sensex Companies
The Effectiveness of Quality Circles at Bharat Heavy Electricals Limited, Tiruchirapalli: A Study
Kurtosis-based Normality Test and Process Capability Analysis: An Integrated Approach
Self-efficacy of Professional Competencies among Management Students: An Analysis
TQM Practices in the Corporate Scenario of India: A Diagnostic Study
Corporate Restructuring: Creating Value for Organizations
     
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Motivators for Purchase of Durables for Rural and Urban Consumers of Punjab: A Case Study

-- Anand and B S Hundal

The Indian rural market has immense potential, which needs to be tapped. This potential of the rural markets evolves primarily due to the colossal size of varied demands of rural masses. The growth rates in rural markets have been remarkable in the recent years when compared to those of urban markets. The second most important contributing factor for the growing attraction towards rural markets is the increasing complexities and competitiveness of urban markets. This paper is an attempt to explore the motivational factors for durables purchase (especially, refrigerator) in view of the emergence of vast opportunities for rural markets. For this purpose, a sample of total 596 refrigerator buyers—of which, 229 are rural and 297 urban buyers—of Punjab were surveyed to assess the similarities and differences with regard to the durables purchase displayed by them. The results were analyzed and interpreted using Z test. Finally, some useful implications for effective penetration of both these markets have been suggested for the durables marketers.

Article Price : Rs.50

Are Dividends in Vogue in India? An Empirical Study of Sensex Companies

-- Dhiraj Sharma

This empirical study focuses on the dividend behavior of select Indian firms. The sample of firms has been drawn from the Indian corporate firms listed on BSE (specifically Sensex 30 firms) from 1990 to 2005. The principal objective of the study is to answer the question, "Are dividends still in vogue as far as the Indian corporate sector is concerned?", and simultaneously, to judge the applicability of one of the two extremely opposite schools of thought—relevance and irrelevance of dividend decision. The paper examines the applicability of the tax-effect theory in the Indian context. The study offers mixed and inconclusive results about the tax-effect theory, which is not applicable on the select Indian firms, thus indicating that the change in the tax structure does not have a substantial effect on the dividend behavior of firms.

Article Price : Rs.50

The Effectiveness of Quality Circles at Bharat Heavy Electricals Limited, Tiruchirapalli: A Study

-- C Vijaya Banu

The practice of Quality Circles (QCs) has emerged as one of the more widespread organizational interventions during the last twenty years. QCs refer to small groups of employees belonging to the same work area or group, who meet voluntarily and regularly to identify, analyze and resolve problems related to their work area. QCs offer employees an opportunity to use their creative abilities and to care about their jobs. The QC movement in Bharat Heavy Electricals Ltd. (BHEL) unit is spread across the organization so that every employee is involved in improvement activities. Each QC has at least ten employees so that they benefit from the creative contribution of all the employees.

Article Price : Rs.50

Kurtosis-based Normality Test and Process Capability Analysis: An Integrated Approach

-- P Nagesh and M S Prabhuswamy

The process capability analysis helps in quantifying the process variability and assists manufacturing by reducing the variability. The process capability of a manufacturing process can be assessed through the computation of various process capability ratios. The fundamental assumption in process capability studies is that, the underlying distribution of quality characteristic is normal and plotted distribution follows a normal curve. This assumption sometimes needs to be validated. The proposed Kurtosis-based approach helps to understand whether the distribution under study is symmetrical and follows the normal curve or not, which reduces the volume of the computations required as compared to the usual method of analysis. The median for each sample containing number of sub-samples is located graphically, which helps to study the online behavior pattern of the process. The proposed graphical approach is simple and easy to understand. The new method creates the awareness of process management in shop floor operators. Using the quality characteristics of observations, a cumulative frequency table is prepared, and the mean and standard deviation are obtained. The paper deals extensively with the proposed method of the Kurtosis-based process capability analysis.

Article Price : Rs.50

Self-efficacy of Professional Competencies among Management Students: An Analysis

-- R Krishnaveni

This paper analyzes the level of professional competencies prevalent among the sample graduate management students. The author uses the structured questionnaire to judge seven professional competencies. These self-efficacy scores are also compared with a sample population of international students of Organization Behavior from various colleges. Based on the results, specific interventions are suggested to develop the students right at the college level.

Article Price : Rs.50

TQM Practices in the Corporate Scenario of India: A Diagnostic Study

-- Usha Devi N

In this study, an effort has been made to analyze the Total Quality Management (TQM) practices and measure their impact on Quality Performance (QP) in respondent companies. The study has identified several areas for improvement, of which the most critical are employee training, employee engagement, policies and strategies, process management, and customer focus. These critical areas need to be strengthened by the change agents to cut down the cost of quality initiatives, achieve new business expansion, enhance the quantum of exports, reach the commanding heights of competitive edge, and thus, gain sustenance and growth of the business.

Article Price : Rs.50

Corporate Restructuring: Creating Value for Organizations

-- Anurag Pahuja and Rajesh Verma

In the context of liberalization and globalization of the economy, restructuring is the latest buzzword in corporate circles. Companies are competing with each other for excellence and competitive edge, experimenting with various tools and ideas. The change of environment at the national and international level has brought about a radical difference in the way business is conducted. Moreover, the pace of change being extraordinary, corporate restructuring assumes paramount importance and creates value for organizations. The paper seeks to examine how different forms of restructuring create value for the organization and to what extent the rationale of restructuring is right in the real corporate world.

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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