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The IUP Journal of Brand Management
Focus

There is an old saying "You are what your identity is". We all know that brand is an identity of a product or a service. A customer will have a positive, negative or neutral attitude towards a product based on what perception he or she holds about the brand that is associated with the product. It takes ages for a marketer to build a brand. Once the brand name has been established in a market, marketing strategists will leave no stone unturned to extract the maximum benefit from it. Hence we see that the implementation of brand extension strategies have become a norm. The companies try to leverage on the existing good will of the brand and use the same brand for introducing new products into the market.

The first paper in this issue throws more light on this strategy of brand extension. Dhananjay Bapat, in his paper titled "Brand Extension for Bank Brands: An Experimental Study", looks into issues such as category similarity, brand association of master brand, brand affect and the success perceptions in creating favorable consumer evaluation in case of a bank brand. The author makes some insightful conclusions on the present vis-à-vis hypothesized future brand extension strategies of the ICICI Bank and the State Bank of India.

According to Henrik Uggla, many companies today are focusing on brand endorsement as a potential strategy option for the future. This concept of brand endorsement is analyzed in-depth by the author in his paper, "Brand Endorsement: A Framework for Analysis". The author positions the brand endorsement strategy in relation to other strategic options among the brand architecture strategies. He provides a theoretical overview of brand endorsement and introduces a new model, which he calls the Brand Endorsement Framework.

Besides brand extension and brand endorsement, this issue also consists of a paper that deals with another contemporary phenomenon of our times—the diffusion of innovation process. Sukanya Ashokkumar and Shilpa Gopal in their paper, "Diffusion of Innovation in Private Labels in Food Products", identify the important factors that determine the buying behavior and the factors that help expedite or slow down the diffusion of private labels in food products. According to the authors there are three major factors that contribute to the diffusion of innovation of private labels in food products. These factors reflect the curiosity and interest aspect, the overall positive inclination aspect and the likelihood of purchase of private labels in food products.

In the last paper in this issue titled "Brand Personality and Perception Measures of Two Cities: Surat and Ahmedabad", Ravi Vaidya, Pikesh Gandhi and Jayesh Aagja have used content analysis and David Aaker's five dimensions of brand personality to know the personality of two major cities of Gujarat—Surat and Ahmedabad. The analysis done by the authors has brought forth some interesting insights that can be used by business houses to develop their marketing strategies for these regions.

- Nitin Gupta
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Brand Management