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The IUP Journal of Brand Management

March '09
Focus

There is an old saying "You are what your identity is". We all know that brand is an identity of a product or a service.A customer will have a positive, negative or neutral attitude towards a product based on what perception he or she holds about the brand that is associated with the product.

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Brand Extension for Bank Brands: An Experimental Study
Brand Endorsement: A Framework for Analysis
Diffusion of Innovation in Private Labels in Food Products
Brand Personality and Perception Measures of Two Cities: Surat and Ahmedabad
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Brand Extension for Bank Brands: An Experimental Study

-- Dhananjay Bapat

Marketers often rely on brand extension strategies to mitigate the risk of launching a new product in the market and to leverage the strength of existing brands. Past researches have relied on the product brands for studying brand extensions. A field experiment was performed to assess the success evaluation of two leading banks into present and future brand extensions. Future brand extension received higher success evaluation than that of present brand extension for ICICI Bank while for State Bank of India, there was no significant difference between the present and future extension. The paper looks into issues such as category similarity, brand association of master brand, brand affect and finally the success perceptions in creating favorable consumer evaluation in case of bank brand.

Brand Endorsement: A Framework for Analysis

-- Henrik Uggla

This paper focuses on the strategic issue of brand endorsement in a strategic brand management context. After a theoretical review, a brand endorsement framework is presented, reflecting a more dynamic outlook on brand endorsement strategies. In addition brand endorsement is discussed in relation to both leader brands and partner brands. Empirical examples highlight the theoretical ideas in the paper.

Diffusion of Innovation in Private Labels in Food Products

-- Sukanya Ashokkumar and Shilpa Gopal

Diffusion of innovation is the process by which an innovative idea or product or practice is communicated to the public. It also states how well it is accepted by the public. The concept of private labels has been significantly increasing in recent years. Even big Indian retail stores are launching their private label brands, and pitching them against well known manufacturer's brands in the shelves of their retail stores. Though the retailer's brands compete with the producer's brands in various factors, their main focus is on price, value for money, customization, etc. The customer perceptions are also bound to change in the current scenario. This study is conducted with the objective of finding out the diffusion of innovation in private labels. The study helps to identify the factors that determine the buying behavior of private labels.

Brand Personality and Perception Measures of Two Cities: Surat and Ahmedabad

-- Ravi Vaidya, Pikesh Gandhi and Jayesh Aagja

Brand personality is a humanistic value that is imbibed in a brand. To identify the brand personality of any place, actual perception and experience play a vital role. The basic objective of this paper is to know the brand personality of two major cities of Gujarat—Surat and Ahmedabad. A questionnaire was prepared on the basis of different parameters like—people, place, infrastructure, etc. Separate samples were taken from both the cities using convenience sampling. Content analysis and David Aaker's five dimensions of brand personality were used to know the personality of these two cities. From the perception of the people, we tried to find out the keywords (good, modern, cool, helpful, honest, friendly, developing, etc.) and correlate it with Aaker's five dimensions—Sincerity, Excitement, Competence, Sophistication and Ruggedness to determine the personality. Different statistical tools were used to know whether the perception of people with respect to their cities differ significantly or not.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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