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According to Janet (2001), strategic brand building is the single most powerful tool
that any company has to build to remain competitive. In today's competitive environment,
it is important to occupy a space in the consumer's mind. The value of a brand is
measured not only in terms of the advantages it provides in its present competitive arena but
also the potential advantages it offers in untapped markets (Srivastava and Shocker,
1991). Marketers often attempt to leverage the strength of the existing brand. Strong brands
are successfully extended into other product and service categories. Some brands cannot
be extended at all because of poor extension potential (Tauber, 1993). From a
marketer's point of view, a brand can be extended to new categories only if the consumer
believes that a brand has a logical fit with the new categories. Initial research in brand
extension attempted to identify the variables that influence the perceptions of an extension.
Many studies explored the consumer evaluation for brand extensions for product
categories (Aaker and Keller, 1990; and Keller and Aaker, 1992).
Presently, when the services contribute to more than 50% of India's economy,
service brands offer lot of scope for leveraging the strength of the brand. Of late, banks are
taking keen interest in implementing branding strategies. Many banks in the recent years
are trying to create a distinct identity. With this, they aim to make their presence felt by
the customers and other stakeholders. Major banks which have done extensive brand
facelift includes Bank of Baroda (India's international bank), Punjab National Bank, Union
Bank of India and Andhra Bank. Famous personalities such as Amitabh Bachchan (ICICI
Bank), Shahrukh Khan (ICICI Bank), Rahul Dravid (Bank of Baroda), Hema Malini (Bank
of Rajasthan), and Juhi Chawla (Dena Bank) were used as brand ambassadors. Banks
are entering into the area of insurance, remittances, gold trading and other areas by
leveraging their brand assets. While attempting to grow, banks are leveraging their existing
brand equity by entering into newer areas and through various co-branding initiatives. |