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The IUP Journal of Supply Chain Management

March '09

This issue brings forth several interesting developments in the area of the supply chain. The five papers published together offer theoretical and practical insights which hold immense value to the practice and research of SCM.

Compliance in the Supply Chain: Implications of Sarbanes-Oxley for UK Businesses
Antecedents and Drivers for Green Supply Chain Management Implementation in Manufacturing Environment
Modeling Inventory Management Improvement: Criticalities and Recommendations
Aligning Interests of SMEs and a Focal Firm (MNE) in a Global Supply Chain Setup
RFID Adoption by Indian Retailers: An Exploratory Study
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Compliance in the Supply Chain: Implications of Sarbanes-Oxley for UK Businesses

-- Jean Anne Stewart, Marc Day,
Carole Print and Giampiero Favato

The key aims of this research are to not only estimate the current number of UK companies that have to be Sarbanes-Oxley compliant, but also how that number will grow over the coming decades, particularly given the impact of the supply chain. This study also examines UK organizations that will need to comply with Sarbanes-Oxley as a cost of doing business, raising capital or for general corporate governance best practice. The number of Sarbanes-Oxley compliant companies in the UK could be between 45,000- 60,000 over the next 10 years. Sarbanes-Oxley compliance could become an international standard of quality in corporate financial disclosures, a sort of ISO-9000 certification of management and reporting transparency. Companies adopting Sarbanes-Oxley may pay a price now, but will exploit an enviable competitive position in the future, making them preferred partners of large corporations, which must comply with Sarbanes-Oxley.

Antecedents and Drivers for Green Supply Chain Management Implementation in Manufacturing Environment

-- Srikanta Routroy

Green Supply Chain Management (GSCM) is, today, gaining much importance in manufacturing environment due to pressure from the government and environmental consciousness among the customers, to gain competitive advantage. In this paper, an attempt has been made to propose the antecedents and drivers of GSCM in a manufacturing environment, followed by a detailed discussion. While the antecedents of GSCM implementation are proposed as top management support and government's initiatives, the drivers of GSCM implementation are proposed as green sourcing, Green Design (GD), green manufacturing and re-manufacturing, green packaging, Reverse Logistics (RL), Environmental Management System (EMS), green innovation and customer awareness. These proposed antecedents and drivers for GSCM implementation in the manufacturing environment are highly conceptual in nature, which may be validated empirically by conducting a survey among various manufacturing supply chains, for complete acceptability.

Modeling Inventory Management Improvement: Criticalities and Recommendations

-- Mohit Kumar and Shirshendu Ganguli

As technology is influencing the field of project management, the role of teamwork and communication becomes important in the modern business scenario. Inventory management is being influenced by all these management factors. The cost of inventory in a company is not being fully identified, tracked, and therefore, effectively controlled, against the expected benefits which the inventory reduction can bring to the company. Accuracy and completeness are important in inventory management to allow an organization to make informed investment decisions. Monitoring inventory is important for executives to determine if the investment is progressing as expected. And, after carefully collecting all inventory reduction costs, the organization can evaluate the return on investment and determine the amount of profit that was generated due to the efforts. By improving the inventory management, a company can determine the most efficient and cost effective ways to deliver, faster, cleaner and higher quality products to its customers. In this paper, the case study based approach is used by collecting data related to inventory management in a reputed American manufacturing company and then a model of efficient inventory management is put forward using recommendations which are based on the inventory problems.

Aligning Interests of SMEs and a Focal Firm (MNE) in a Global Supply Chain Setup

-- K K Morya and Harsh Dwivedi

In a global supply chain, many partnering firms are normally Small and Medium Scale Enterprises (SMEs) which support a focal firm from the process of supplying raw materials to the delivery of the final products and services to the end customers. With regard to the supply chain of the focal firm, SMEs play a very crucial role in attaining cost efficiencies in procurement and production processes, and accurate and timely delivery of products and services to the end customers. However, this requires a close and trustworthy relationship between the focal firm and the associated SMEs. In the words of Lee (2004), focal firm and SMEs (partnering firms) need to have alignment of interests amongst themselves to attain unmatched competitive advantage. However, surprisingly, it is observed that managers rarely emphasize on alignment of interests of partnering firms. This is primarily due to divergent mission and objectives of members of a supply chain. Scale of operations and structure of SMEs are also big hurdles to achieve unanimity of objectives between a focal firm and SMEs. This paper tries to explore the objectives, activities and structure of SMEs that are possible sources of misalignment of interests of these firms with the focal firm. For this, orientation of firms is conceptualized, on which strategic, structural, cultural, resource and system issues are targeted. This paper is a conceptual one. The previous research conducted on the similar topic is taken as a base for developing the concept.

RFID Adoption by Indian Retailers: An Exploratory Study

-- Chandan A Chavadi and Shilpa S Kokatnur

This article aims to understand the impact of Radio Frequency Identification (RFID) technology on organized retailers' supply chain with special reference to its benefits and challenges. The research study conducted was empirical in nature, involving personal interviews with organized retailers. Analysis of the impact of RFID technology on supply chain strategy examines the benefits and challenges faced by the retailers. The results indicate that the application of RFID technology enables majority of retailers to have better inventory management, control over labor costs, track high-value items, reduce shrinkage, enable accurate recalls and improve customer service. The implementation of RFID technology was investigated in isolation, without considering the effect of other technological tools. Though the study is done in Bangalore, which is more prosperous than other regions, the research results cannot be generalized. As RFID technology application is in its nascent stage in India, the present study focuses on the challenges faced by the retailers. The paper concludes by proposing a framework to enable retailers with the change towards introducing RFID to enhance their supply chain efficiency. From a practical point of view, RFID calls for huge investments, but nevertheless enjoys substantial competitive advantage. The study enables us to understand the challenges faced in implementing RFID.



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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.


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