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April '04
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Thai Banks: Regaining Glory
Branding Strategies for Online Banks
Asset Management Companies Performance Snapshot
Corporate Governance in Banks: Embedded Conflicts
Plight of Rural Finance
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Thai Banks: Regaining Glory

--Katuri Nageswara Rao

Thailand is a free enterprise economy that welcomes foreign investment. It had the distinction of enjoying the world's highest growth rate during 1985-95. Banks contributed substantially for this growth through their dominant presence in the economy. However, during the 1997 Asian Crisis, the economy suffered heavily due to speculative pressures on Thailand's currency. The domestic currency Baht was massively devalued, and the nation switched over to the managed float system of exchange. While there was significant improvement since then in the external sector management, banking sector has not regained the past glory due to pile up of NPAs and losses from 1997 onwards. Thai banking needs to face the challenge of bad loans from the first principles.

Article Price : Rs.50

Branding Strategies for Online Banks

--Subhojit Banerjee and Reena Ray

Increasing online transactions are forcing banks to build online brands. Strong online brand will help in building the trust and add to overall asset value of the bank. It will also reduce their NPAs and cost of transactions. The article provides seven strategies, the type of brand name (suggestive or non-suggestive), personalization, co-branding, information search and retrieval technologies, synchronized advertising, positioning and design to build a strong brand.

Article Price : Rs.50

Asset Management Companies Performance Snapshot

--Pramod Gupta

To resolve the Non-Performing Loans (NPLs) problem, many Asian countries have started Asset Management Companies (AMCs). They basically adopted two kinds of models: Bank-based model and Government-based model. However, except for Korean Asset Management Company, many of them have not performed well and their recovery rate is also low.

Article Price : Rs.50

Corporate Governance in Banks: Embedded Conflicts

--GRK Murty

As early as in 1776 Adam Smith observed that Directors of companies, being the managers of other people's money rather than their own, cannot be expected to watch over it with the same anxious vigilance (as owners)... Negligence and profusion, therefore, must always prevail, in the management of the affairs of such a company. After 156 years, similar sentiments were aired by Berle and Means: Control will tend to be in the hands of those who select the proxy committee and by whom the election of directors for ensuring period will be made. Since the proxy committee is appointed by the existing management, the latter can virtually dictate their own successors. Since then, the concern for governance has intensified, leading to the concept of "Corporate Governance".

Article Price : Rs.50

Plight of Rural Finance

--NS Sekhon

Eighty percent of global population has 20% of the world's income.... While some 800 million people ... go to bed hungry every night, the majority of them live in rural areas. Seventy percent of the poor are from rural areas. (James D Wolfensohn President, The World Bank Group). Lack of basic infrastructural facilities, relative isolation from urban counterparts, urban- biased policies, political intervention and lack of formal financial institutions has resulted in the plight of rural finance. Government policies, which are more focused on problems of agriculture rather than on rural financial services are also one of the reasons.

Article Price : Rs.50

The End of Development Finance

--CP Chandrasekhar and Jayati Ghosh

Concentration risk, high level of NPAs and no access to low-cost funds were the major reasons for low performance of DFIs. DFIs were mainly serving large corporates. Some market analysts say that reduction in tariffs, greater access to foreign funds and domestic equity funds through stock markets as well as greater access to short-term funds at lower costs are some of the reasons for the end of the era of development banking in India.

Potential Minefield for Banks

--R Viswanathan

Use of the derivative products is growing in India. To use them safely, in-depth understanding of the subject and expertise is needed. Derivatives can be highly complex contracts and, used with little or no knowledge of the implications, they can prove to be extremely destructive.

Globalization and the Banking Sector

--YV Reddy

The global giants in banking all over the world are manned by Indians, educated and trained in India. The best of technology for the most sophisticated banks in the world is provided by Indian companies and by Indians in foreign companies. Yet, banks in India do not as yet appear to be world class. To reach global standards, we need to focus on legal, institutional and transactions aspects. Measures taken by RBI will help in making a small beginning in addressing some of these issues.

Global Executive Summaries

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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